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2 Safe Security Customer Success Engineer Jobs
Customer Success Engineer
Safe Security
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Customer Success Engineer, you will be the face of SAFE to our customers. You will work on customer issues, ensuring that SAFE users have the best onboarding and support experience possible. You will also get to work on internal tooling, building scripts to help accelerate the support experience and allow our business to operate as effectively as possible. There will be many opportunities to work with advanced technology, including AWS services, AI models, and CICD tooling.
Core Responsibilities
- Execute new customer onboarding process and associated activities
- Verify initial customer use cases are met and the customer obtains value
- Add value to the product offering by proactively providing solutions to common customer needs.
- Diagnose and troubleshoot technical issues and drive them to resolution
- Deploy service releases, patches, requests, and customizations
- Participate in major incident management and creation of root cause analysis
- Escalate unresolved issues to appropriate internal teams and work with them for resolution
- Create and distribute knowledge and information with other team members and the company
- Optimize efficiency through automation of common repetitive tasks.
- Partner with Customer Success Manager for account transition post onboarding
- Other technical duties as necessary
Qualifications/ Essentials Skills/ Experience
- 1+ years of experience in delivering and supporting customers in a technical capacity, such as Customer Success Engineer, Technical Support Engineer, and similar roles in a SaaS-based environment.
- Excellent analytical and problem-solving skills with the ability to provide step-by-step technical help, both written and verbal.
- Demonstrable experience in Python scripting.
- Demonstrable experience in enhancing customer value experience of product features.
- Strong communication skills, with the ability to adapt context to a range of audiences and situations.
- AWS Cloud Practitioner certification and/or demonstrable experience supporting AWS-based SaaS solutions
- Experience using DataDog or equivalent operational tooling for proactive diagnosis and fault finding.
- Demonstrable scripting skills to exercise documented APIs.
- Ability to work independently in a self-managed way.
Employment Type: Full Time, Permanent
Functional Areas: Other
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People are getting interviews at Safe Security through
People are getting interviews through
(based on 3 Safe Security interviews)
Campus Placement
33%
67% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What Customer Success Engineer at Safe Security are saying
Customer Success Engineer salary at Safe Security
reported by
1
employee
with 1
years exp.
₹13.9
L/yr - ₹17.8
L/yr
43%
more
than the average Customer Success Engineer Salary in India
View more details
What Safe Security employees are saying about work life
based on 23 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Safe Security Benefits
View more benefits
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