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2 DigitalOcean Customer Success Engineer Jobs
Customer Success Engineer
DigitalOcean
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Do you ever wonder what happens inside the cloud
We are looking for creative problem-solvers who are eager to help our business customers scale. Reporting to the Manager of Customer Success, a Customer Success Engineer will engage with our largest customers every day, solving their problems and ensuring that they are able to grow on top of DigitalOcean. As the voice of the customer, you have the opportunity to influence product decisions while helping to build the next great cloud company!
What Youll Be Doing: - Respond to technical and product questions generated by our customers through tickets, emails, chats, or phone calls
- Troubleshoot application and product issues
- Quickly learn DigitalOcean systems and adapt to rapid changes
- Work both collaboratively and independently within a team setting (we love Slack!)
- Identify, communicate, and document process & policy improvement
- Incident management and escalations
- Help combat fraud and abuse on the platform
- Collaborate with other teams and departments to improve the customers experience
- Help architect HA solutions for fast-growing and new customers
- Strong background in cloud technology and Linux systems
- Passionate about technology and customer support
- Strong identity with our brand and team culture
- Strong analytical skills and pattern recognition
- Prior experience in similar environments in Customer Success, or Solutions Architecture type roles.
- Strong communication skills, with the ability to explain technical concepts in clear and concise terms
- A desire to get the best out of everyone on their team with the ability to balance the demands of multiple constituencies, define priorities, and set appropriate expectations.
- Applied knowledge in areas like:
- Linux, Debian, Ubuntu, Django, etc
- Networking and Storage
- Virtualization: KVM, Xen
- Experience with one or more database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB).
- Bonus: Certifications such as RHCE, CKA, and/or CKAD
- Bonus: Experience troubleshooting basic and advanced Kubernetes issues, from pods and deployments to the control plan
Employment Type: Full Time, Permanent
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What Customer Success Engineer at DigitalOcean are saying
Customer Success Engineer salary at DigitalOcean
reported by
4
employees
with 6-7
years exp.
₹17.4
L/yr - ₹21.5
L/yr
77%
more
than the average Customer Success Engineer Salary in India
View more details
What DigitalOcean employees are saying about work life
based on 11 employees
Flexible timing
Monday to Friday
No travel
Day Shift
DigitalOcean Benefits
Work From Home 
Education Assistance 
Health Insurance 
Soft Skill Training 
Job Training 
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