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29 Customer Service Specialist Jobs

Customer Service Specialist I

2-4 years

Bangalore / Bengaluru

Customer Service Specialist I

TE Connectivity

posted 5hr ago

Job Role Insights

Flexible timing

Job Description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.


Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Objective :

Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company. They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.



Roles and Responsibilities

Deliver extraordinary customer experience by providing our customer with world class customer service
Respond promptly to customer inquiries via phone, email.
Provide detailed information about products, services, and order status.
Resolve customer complaints and issues efficiently and professionally.
Process customer orders accurately and efficiently.
Track order progress and ensure timely delivery.
Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer
Serve as the primary point of contact between customers and the manufacturing team.
Communicate any changes in order status, delays, or issues to customers promptly.
Prepare and deliver order confirmations, shipping notifications, and other relevant information.
Maintain accurate and up-to-date customer records and order documentation.
Generate regular reports on order status, customer interactions, and other relevant metrics.
Identify trends and provide insights to improve customer service processes.
Identify and troubleshoot issues related to orders, deliveries, and product quality.
Gather customer feedback and suggest improvements to products and services.
Participate in team meetings and training sessions to stay updated on products and processes.
Assist in the development and implementation of customer agreement and procedures.



Skills

Any Bachelors/ Business degrees or equivalent experience
Comfortable with Night Shift
SAP knowledge
Supply chain knowledge
SFDC experience (added advantage)



Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Employment Type: Full Time, Permanent

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What Customer Service Specialist at TE Connectivity are saying

3.3
 Rating based on 6 Customer Service Specialist reviews

Likes

Absolutely nothing

Dislikes

Work process, people, work atmosphere...especially Gurgaon location is the worst office.....people are very unprofessional and the seniors treat you as slave

  • Salary - Bad
  • +6 more
Read 6 Customer Service Specialist reviews

Customer Service Specialist salary at TE Connectivity

reported by 40 employees with 2-9 years exp.
Lock Unlock
₹5.1 L/yr - ₹10.5 L/yr
71% more than the average Customer Service Specialist Salary in India
View more details

What TE Connectivity employees are saying about work life

based on 1.1k employees
63%
68%
61%
87%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

TE Connectivity Benefits

Submitted by Company
Health & Safety
Diverse and Inclusive
Professional Growth
Trainings
Employee Resource Groups
Pay Transparency and Equity
Submitted by Employees
Job Training
Free Transport
Free Food
Health Insurance
Cafeteria
Soft Skill Training +6 more
View more benefits

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TE Connectivity Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
TE Connectivity Corp, RMZ NXT, Campus 1-B, 3rd Floor, Unit 301 - 302, EPIP Area, Sonnenahalli Village, White Field Road, Seetharampalya, Whitefield Bengaluru
Karnataka 560066
Bengaluru Office
TE Connectivity, Kiadb Aerospace Park, Devanahalli Bengaluru
Karnataka 562129

Customer Service Specialist I

TE Connectivity India Private Limited

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5hr ago·via naukri.com

Customer Service Specialist I

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