Airline Customer Service Representative

Interested candidate can share their CV on tanika.sharma@wipro.com

PRINCIPAL RESPONSIBILITIES:

• Inbound / Outbound interaction with clients
• Skilling on all voice and Email as per requirement.
• Good computer navigational skills and familiar with MS office
• Should have good customer service skills
• Understand customer queries / request and act accordingly.
• Maintain a healthy and clean work environment.
• Update knowledge of process on regular basis

CANDIDATE SPECIFICATION

• Must have
• Graduate / Undergraduate.
• Should not be from a technical background
• Should not be a full time student and also should have cleared his last appeared exam
• Should not be pursuing a full-time career exam.
• Good to have
• Previous experience in Airline Industry
• Experience of 1-2 years desirable.
• Experience in call center will be an advantage.
• Donts
• Poor grammar
• Poor Windows skills
• Issues with comprehending & communicating effectively with the customer.
• DO NOT HIRE: - MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,