Customer Service Representative (Outbound Sales)

Position: Customer Service Representative (Outbound Sales)

Department: Marketing

Reporting to: Assistant Manager Customer Service

Purpose of Position:

As a CSR Outbound Sales, you will be responsible to generate leads and opportunities from prospect and existing customers, understand customer needs and key applications to provide them with right product and solutions.

Responsibilities & Accountabilities:

• Prospect and Lead generation - Contacting customers and generating leads from the data.

• Lead conversion– Utilize Situational selling skills to convert prospects into buying customers and ensuring conversion of leads from new customers.

• Achieving quarterly and Yearly Sales Plan - Meeting quarterly defined sales targets.

• Relationship Building - Follow Ups with the existing customers and maintaining a constant connect to identify new and upcoming opportunities.

• Understanding Products and Applications - Responsible for sustaining and continuing knowledge of existing and new products and applications.

• Service - Provide quality service with 40-50 customer contacts/day and 100% response rate to all the calls.

• Transaction Management - Handle transactions involving customers terms and conditions in accordance with Hilti's legal guidelines and any applicable regulatory standards.

Person Specification:

• Any Graduate/Postgraduate with 1-3 years of experience of Online and Offline Sales.

• Result oriented: Proven track record of meeting and exceeding sales targets.

• Ability to multi-task, prioritize and manage time effectively

• Strong communication skills with the ability to build rapport with customers.

• Native resident of Gurgaon/Delhi.

• Familiarity with SAP systems would be an added advantage