Customer Service Executive || Gold Loans || Mumbai

Position Name/ Job Title: Customer Care Executive

Department: Gold Loans

Location : Mumbai

Job Description:

• Should be able to handle walk-in customers.
  
• Adherence to the administrative process & policies of the organization is a must.
  
• Ability to understand needs & interests of the customers and cater to the same.
  
• To guide & provide the customers with all the required information about loans & schemes.
  
• Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way.
  
• Should be able to acquire new customers through referencing.
  
• Keeping the existing customers up dated with their existing account details.
  

Job Specification:

• Key Competencies:
  
• Good verbal communication
  
• Interpersonal skill
  
• Negotiation skill
  
• Convincing skill
  
• Customer Service skill
  
• Good follow up skills
  
• Educational and Professional Qualification Requirements

Minimum: Graduate