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1 Upstep Academy Customer Relationship Executive Job

Customer Relationship Executive

1-3 years

Mumbai

1 vacancy

Customer Relationship Executive

Upstep Academy

posted 20d ago

Job Description

The Customer Relationship Executive will be the primary point of contact for parents, ensuring a positive experience throughout their journey with the academy. The role involves managing customer communications, addressing queries, and maintaining strong relationships to enhance customer satisfaction and retention. This position requires coordinating with different teams, ensuring smooth operations, and proactively resolving any concerns to maintain a high standard of service.
Key Responsibilities
  • Address parent queries, manage class schedules, and communicate feedback.
  • Build rapport with parents through regular calls and gather feedback.
  • Handle course renewals, upselling, and retention.
  • Be available during sessions/tournaments for queries, and manage drop-out tracking.
  • Collect reviews and referrals from existing customers.
    • Strong command of English with excellent communication skills.
    • Familiarity with CRM software and customer management practices.
    • Problem-solving abilities and a proactive approach to resolving customer issues.
    • 1-3 years of experience in customer service, relationship management, or a similar role
      Availability to work six days a week.

    Employment Type: Full Time, Permanent

    Read full job description

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    What Customer Relationship Executive at Upstep Academy are saying

    Customer Relationship Executive salary at Upstep Academy

    reported by 1 employee with 5 years exp.
    ₹4.1 L/yr - ₹5.2 L/yr
    78% more than the average Customer Relationship Executive Salary in India
    View more details

    What Upstep Academy employees are saying about work life

    based on 20 employees
    68%
    58%
    80%
    75%
    Strict timing
    Other
    No travel
    Day Shift
    View more insights

    Upstep Academy Benefits

    Work From Home
    Job Training
    Free Transport
    Child care
    Gymnasium
    Cafeteria +6 more
    View more benefits

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    20d ago·via naukri.com
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