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Customer Relationship Executive
Ethos
posted 3mon ago
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Fixed timing
Key skills for the job
Job Description
We are looking for a Customer Relationship Officer to join our Service Centre department at Ethos Watches. As a Customer Relationship Officer, you will be responsible for providing exceptional customer service, making outbound calls to customers to book watches for service, and maintaining strong coordination with the sales team. To be a part of a team; passionately promoting Luxury Watches, and accessories by building meaningful relationship with customers.
Key Responsibilities:
- Achieving sales and contribution targets.
- Participating actively in sales promotion programs- ideas, implementation and monitoring.
- Establishing relations with customers through high standards of customer service with a personalized approach.
- Updating and refreshing own selling skills, competitor activities etc.
- Maintaining visual merchandising as per norms.
- Customer relationship management
- Mystery shopping scores
- Make outbound calls to customers to book watches for service.
- Ensure excellent communication skills to effectively engage with customers.
- Collaborate with other team members to improve overall customer experience
- Minimum of 2 years experience in customer service or a related field
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work well in a team and independently
- Proficient in English.
- Must be passionate about delivering impeccable customer service in line with a luxury environment. More value and experience selling.
- Must have excellent conversational and interpersonal skills. Should be able to connect with customers for giving them a qualitative experience.
- Must have a strong sense of discipline and be eager to learn.
- Must be achievement and goal oriented.
- Must be a 12th
Employment Type: Full Time, Permanent
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People are getting interviews at Ethos through
People are getting interviews through
(based on 11 Ethos interviews)
Job Portal
Walkin
Referral
Company Website
27%
18%
9%
9%
37% candidates got the interview through other sources.
High
Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.
What people at Ethos are saying
Rating based on 4 Customer Relationship Executive
reviews
Anonymous · Retail Store Operations
in Nagpur, Maharashtra
Likes
Good place to work
Dislikes
Too much target pressure
Read 4 reviewsCustomer Relationship Executive salary at Ethos
reported by
24
employees
with 1-7
years exp.
₹2.8
L/yr - ₹5.2
L/yr
59%
more
than the average Customer Relationship Executive Salary in India
View more details
What Ethos employees are saying about work life
based on 70 employees
Strict timing
Rotational Shift
No travel
Day Shift
Ethos Benefits
Job Training 
Soft Skill Training 
Health Insurance 
Team Outings 
Education Assistance 
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