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Customer Relationship Executive / Sr. Customer Relationship Executive
2-7 years
Kolkata
1 vacancy
Customer Relationship Executive / Sr. Customer Relationship Executive
Ethos
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Client Engagement: Greet and welcome customers to the boutique, creating a warm and inviting atmosphere. Listen to their needs, preferences, and desires to offer personalized assistance.
Product Knowledge : Develop in-depth knowledge of our watch collections, including their history, craftsmanship, and unique features. Stay updated on the latest trends and innovations in the luxury watch industry.
Sales and Consultation: Guide clients through the selection process, providing expert advice and recommendations based on their preferences. Assist clients in making informed decisions, ensuring they find the perfect timepiece.
Customer Relationship Management: Maintain a database of client information and preferences to foster long-term relationships. Follow up with clients and provide after-sales support, including servicing and maintenance advice.
Visual Merchandising: Assist in maintaining an aesthetically pleasing boutique environment by ensuring watches are displayed attractively and in an organized manner.
Inventory Management : Monitor stock levels, assist with inventory counts, and communicate product availability to clients.
Sales Targets: Achieve and exceed monthly sales targets while maintaining a high level of customer satisfaction.
Compliance: Adhere to company policies and procedures, including ethical sales practices and compliance with all industry regulations.
Qualifications:
Bachelors degree in Business, Fashion, or a related field is preferred.
2 - 7 years of experience in luxury retail sales , preferably in high-end fashion or luxury watches .
Proven track record of meeting or exceeding sales targets.
Excellent communication and interpersonal skills.
Passion for luxury fashion and watches.
Strong customer service orientation.
Ability to work in a fast-paced, dynamic environment.
Attention to detail and a keen eye for aesthetics.
Proficiency in using Point of Sale (POS) systems.
Flexibility to work weekends and holidays as required.
Employment Type: Full Time, Permanent
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People are getting interviews through
(based on 11 Ethos interviews)
Job Portal
Walkin
Referral
Company Website
27%
18%
9%
9%
37% candidates got the interview through other sources.
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What people at Ethos are saying
Rating based on 4 Customer Relationship Executive
reviews
Anonymous · Retail Store Operations
in Nagpur, Maharashtra
Likes
Good place to work
Dislikes
Too much target pressure
Read 4 reviewsCustomer Relationship Executive salary at Ethos
reported by
24
employees
with 1-7
years exp.
₹2.8
L/yr - ₹5.2
L/yr
59%
more
than the average Customer Relationship Executive Salary in India
View more details
What Ethos employees are saying about work life
based on 70 employees
Strict timing
Rotational Shift
No travel
Day Shift
Ethos Benefits
Job Training 
Soft Skill Training 
Health Insurance 
Team Outings 
Education Assistance 
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Customer Relationship Executive / Sr. Customer Relationship Executive
2-7 Yrs
Kolkata
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