189 Customer Management Jobs in Bangalore / Bengaluru

In this role, you will have the opportunity to lead the provision of contract management services, ensuring all contract management activities are executed in accordance with the relevant group/division/ business directives and instructions including company procedures and the contract management framework.

Each day, you will ensure that the portfolio of contracts in the business follows contract and claim management methodologies in accordance with internal standard procedures.

You will also showcase your expertise by reviewing and commenting on commercial and technical tender terms and conditions.

This role is contributing to the Process Automation Energy division in India Region.You will be mainly accountable for: Providing contract management services to the Local Division, ensuring all contract management activities are executed in accordance with Corporate/ Business Area and Division policies including Company procedures and the Contract Management Framework.

Oversee contract portfolio, including end-to-end contract management, review commercial/technical terms of tenders, and draw up appropriate strategies in this area Contribute to negotiations, manage contract execution (including aspects relating to T&Cs, specifications, etc.) and handle contract closure as well as performance review

Provide professional support with regard to purchasing activities (purchase orders, contracts, etc.), analyze contractual terms to identify potential risks, and draw up risk mitigation plans Developing contract strategy based on ABBs policies, customer requirements, and the overall execution strategy, considering the risk, pricing, scope, and schedule.

Ensure defined standards relating to contract insurance are met and maintain close dialogue with Insurance Risk Management for the purpose of addressing issues regarding insurance cover. Identifying the contract baseline (including terms and conditions, specifications, drawings, estimate, proposal, schedule, and other documents incorporated in the contract) and highlighting the areas of potential risk.

Establishing and enforcing standard change methodologies in the portfolio of contracts to identify changes and quantify the additional time and compensation due for ABB as per the contract, defining approval requirements, and communicating changes to the customer. Enforcing and defending ABB's contractual interests against customers and suppliers throughout the project lifecycle, including monitoring and assessment of changes and deviations, as well as defending and enforcing claims

• You enjoy drafting project contracts and conducting high-level negotiations, with the ability to oversee major claims, manage change, and resolve disputes across various industries.
• You have overall 12+ years of experience, including 5 to 6 years experience in Project Contract & Claims Management, Vendor Management, Customer Management and internal stakeholder management.
• You possess extensive knowledge of project planning/program analysis, as well as strong business acumen, integrity, a results-oriented approach, and exceptional problem-solving skills.
• You are passionate about delivering solid presentations and communications, and you excel in leadership, interpersonal skills, cultural awareness, and engaging with customers at all levels.
• A degree in Engineering or Law with a specialization relevant to system contracts is preferred
• You are comfortable communicating effectively in both written and spoken English.