Business Analyst

Business Analyst

Location : Mumbai

Job Overview
We in Customer Centria want our people to experience a career move that will allow you to be
exceptional, innovative & involved to redefine the possibilities of digital experiences for our customers.
We have unique learning and development programs to help all our employees reach their full potential
and to also diversify and support one another along the way. Our offerings are designed for everyone
from early-career employees to our most experienced professionals.
We are hiring a Business Analyst to join our team. The Business Analyst will be responsible for working
with stakeholders across departments to analyse business needs, develop requirements, and
recommend solutions that align with our business goals. and is adept at working with data and business
process improvement initiatives. If you're dedicated and ambitious, Customer Centria is an excellent
place to grow your career. Don't hesitate to apply.

Responsibilities and Duties
• Collaborate with stakeholders to understand and document business requirements, ensure
clear understanding on BI project objectives.
• Analyze business processes and clients data to identify areas for improvement, efficiency and
optimization.
• Create detailed business requirement document and system requirement document and to take
sign off from client to start the work.
• Work closely with data teams to create data models which will get supported by BI tools like
Tableau and Power BI.
• Create wireframes for Dashboards and present it to internal stakeholders and Clients.
• Data Analysis: Analyze data to provide insights, identify trends and support data driven decision
making to client and internal stakeholders.
• Quality Assurance: participate in testing phase and get the testing done, validate the issues and
get it resolved through Data analyst and BI analyst.
• Act as a liaison between Business stakeholders-clients and technical team, ensuring clear and
effective communication throughout the project lifecycle.
• Assist the Data and BI teams in managing the changes asked by client and updating the
documents for same.

Qualifications & Skills Required
• Masters / Bachelors Degree in Engineering, Business or related field.
• Experience: 5-6 years • Excellent communication and interpersonal skills.
• Experience with Visualization tools like Tableau & Power BI.
• Certification On Tableau, Power Bi or Analytics field is preferable.