AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Mahindra Finance
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
2 Mahindra Finance Customer Care Manager Jobs
Customer Care Manager
3-9 years
Jammu
1 vacancy
Customer Care Manager
Mahindra Finance
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Analyse the technical complaints of the vehicle in the field.
- Rectify defects in vehicles / overhaul aggregates.
- Maintain and handle internet based warranty.
- Ensure implementation of service processes at channel partners.
- Development of secondary channel.
- Feed back on companys as well as competitors products.
- Training of service managers.
- Work out special service support for strategic customers with channel partners.
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
- Secondary network for spare parts sales.
- Guide channel partners for manpower/facilities/equipment optimisation.
- Ensure profitability of workshops of channel partners.
- MIS on service.
- Spare parts inventory management.
- Manging service gaurantee at the dealership.
- Monthly visit to ASC and monitor his performance along with ASC coordinator.
- Service camps on monthly basisc.
- Monthly visits to customer and update M Response data.
- Preferred Industries.
- Education Qualification.
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical.
- General Experience.
- 5 years and above.
- Critical Experience.
- System Generated Core Skills.
- Customer Sensitivity.
- Service Orientation.
- Service Management.
- System Generated Secondary Skills.
- Consumer Focus.
- Dealer Relationship Management.
- Service Planning.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Care Manager roles with real interview advice
What Customer Care Manager at Mahindra Finance are saying
Rating based on 1 Customer Care Manager
review
Anonymous · Other
in Kanpur
Good work place
- Salary - Excellent
Network issue
Customer Care Manager salary at Mahindra Finance
What Mahindra Finance employees are saying about work life
Mahindra Finance Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Team Outings 
Education Assistance 
Compare Mahindra Finance with
Bajaj Finance
HDFC Bank
Shriram Finance
L&T Finance
Cholamandalam Investment & Finance
Muthoot Finance
Aditya Birla Capital
Reliance Capital
Edelweiss
Sammaan Capital Limited
HDB Financial Services
Muthoot Fincorp
IIFL Finance
Manappuram Finance
SMFG India Credit
Kogta Financial India Limited
TVS Credit
Mahindra Rural Housing Finance
Bharat Financial Inclusion
Aavas Financiers
