Search

Jobs

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

Mahindra Finance

Compare button icon Compare button icon Compare
4.1

based on 4.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters

89 Mahindra Finance Jobs

Customer Care Manager

Mahindra Finance

posted 4d ago

Job Role Insights

Fixed timing

Key skills for the job

Digital Marketing Customer Care Service Management Customer Relationship Team Management

Job Description

Responsibilities Key Deliverables
  • Analyse the technical complaints of the vehicle in the field
  • Rectify defects in vehicles / overhaul aggregates
  • Maintain and handle internet based warranty
  • Ensure implementation of service processes at channel partners
  • Development of secondary channel
  • Feed back on companys as well as competitors products
  • Training of service managers
  • Work out special service support for strategic customers with channel partners
  • Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
  • Secondary network for spare parts sales
  • Guide channel partners for manpower/facilities/equipment optimisation
  • Ensure profitability of workshops of channel partners
  • MIS on service
  • Spare parts inventory management
  • Manging service gaurantee at the dealership
  • Monthly visit to ASC and monitor his performance along with ASC coordinator
  • Service camps on monthly basisc
  • Monthly visits to customer and update M Response data
  • Preferred Industries
  • Education Qualification
  • Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
  • General Experience 5 years and above
  • Critical Experience System Generated Core Skills
  • Customer Sensitivity
  • Service Orientation
  • Service Management
  • System Generated Secondary Skills
  • Consumer Focus
  • Dealer Relationship Management
  • Service Planning

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Customer Care Manager roles with real interview advice

    What people at Mahindra Finance are saying

    5.0
     Rating based on 1 Customer Care Manager review

    Likes

    Good work place

    • Salary - Excellent
      • +6 more
    Dislikes

    Network issue

    Read 1 Customer Care Manager review

    Customer Care Manager salary at Mahindra Finance

    reported by 4 employees with 9-18 years exp.
    ₹3.5 L/yr - ₹6 L/yr
    31% less than the average Customer Care Manager Salary in India
    View more details

    What Mahindra Finance employees are saying about work life

    based on 4.3k employees
    51%
    77%
    60%
    99%
    Strict timing
    Monday to Saturday
    Within city
    Day Shift
    View more insights

    Mahindra Finance Benefits

    Health Insurance
    Job Training
    Soft Skill Training
    Team Outings
    Education Assistance
    Free Transport +6 more
    View more benefits

    Compare Mahindra Finance with

    Bajaj Finance

    4.0
    Compare

    HDFC Bank

    3.9
    Compare

    Shriram Finance

    4.1
    Compare

    L&T Finance

    3.9
    Compare

    Cholamandalam Investment & Finance

    4.0
    Compare

    Muthoot Finance

    3.6
    Compare

    Aditya Birla Capital

    3.9
    Compare

    Reliance Capital

    3.7
    Compare

    Edelweiss

    3.9
    Compare

    Sammaan Capital Limited

    3.8
    Compare

    HDB Financial Services

    4.0
    Compare

    Muthoot Fincorp

    4.5
    Compare

    IIFL Finance

    4.0
    Compare

    Manappuram Finance

    3.9
    Compare

    SMFG India Credit

    4.0
    Compare

    Kogta Financial India Limited

    4.7
    Compare

    TVS Credit

    4.3
    Compare

    Mahindra Rural Housing Finance

    4.0
    Compare

    Bharat Financial Inclusion

    3.9
    Compare

    Aavas Financiers

    3.9
    Compare

    Similar Jobs for you

    Customer Care Manager at Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]

    Jammu

    3-9 Yrs

    ₹ 6-10 LPA

    Deputy Manager Customer Care at Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]

    Guwahati

    3-8 Yrs

    ₹ 5-9 LPA

    Area Customer Care Manager at Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]

    Guwahati

    3-9 Yrs

    ₹ 5-9 LPA

    Customer Care Manager at SMR Builders Pvt Ltd (SMR Holdings)

    Hyderabad / Secunderabad

    3-8 Yrs

    ₹ 3.5-8.5 LPA

    Customer Care Manager at Automotive Mahindra

    Ahmedabad, Vadodara

    3-9 Yrs

    ₹ 5-11 LPA

    Customer Care Manager at Automotive Mahindra

    Chennai

    10-15 Yrs

    ₹ 12-17 LPA

    Customer Care Manager at Touchstone Educationals LLP

    Chandigarh

    2-5 Yrs

    ₹ 4-7 LPA

    Customer Care Manager at Touchstone Educationals LLP

    Chandigarh

    2-5 Yrs

    ₹ 4-7 LPA

    Customer Care Manager at Touchstone Educationals LLP

    Chandigarh

    2-5 Yrs

    ₹ 4-7 LPA

    Customer Care Executive at ASTER DM HEALTHCARE LIMITED

    Bangalore / Bengaluru

    6-10 Yrs

    ₹ 9-10 LPA

    Customer Care Manager

    3-9 Yrs

    Patna

    4d ago·via naukri.com

    Regional Manager South

    6-12 Yrs

    Bangalore / Bengaluru

    22hr ago·via naukri.com

    General Manager Strategy

    7-13 Yrs

    Mumbai, Nagpur, Thane +3 more

    22hr ago·via naukri.com

    Mgr.Customer Care (SE Asia & Other Mkts)

    5-6 Yrs

    Mumbai

    22hr ago·via naukri.com

    Deputy Manager Mechanical & Drivetrain CDMM & STA

    5-9 Yrs

    Bangalore / Bengaluru

    22hr ago·via naukri.com

    Manager - CME Machining Productionization

    4-9 Yrs

    Nagpur

    22hr ago·via naukri.com

    Deputy Manager E&E CDMM & STA

    5-9 Yrs

    Haridwar

    22hr ago·via naukri.com

    Senior Engineer VES

    4-9 Yrs

    Chennai

    22hr ago·via naukri.com

    Manager Indirect Procurement

    5-11 Yrs

    Mumbai

    22hr ago·via naukri.com

    Deputy Manager-MaintenancePowertrain

    4-10 Yrs

    Pune

    22hr ago·via naukri.com
    More about working at Mahindra Finance
    golden leaf award

    #2 Best Large Financial Services Company - 2022

    golden leaf award    golden leaf award

    #1 Best Large Company - 2021

    golden leaf award

    Jobs from Similar Companies

    Mahindra Finance Jobs by Locations

    Mahindra Finance Jobs by Designations

    write
    Share an Interview