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3.7

based on 8.4k Reviews

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3 Conneqt Business Solutions Customer Care Executive Jobs

Customer Care Executive

₹ 0.5 - 2.5L/yr

Jamshedpur

50 vacancies

Customer Care Executive

Conneqt Business Solutions

posted 5d ago

Job Description

Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat • Listening to and understanding the customers requirements • Provide product / service details & benefits to Customers • Providing end to end solutions to the customer • Asking the correct questions probing and prompting the customer wherever required • Timely and accurate capturing all the information given by the customer • Timely follow up with Brands as per Escalation matrix till closure • Staying current with knowledge of products/ processes & services offered by the client • Ensure full adherence to all the quality parameters and SOP • Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule • Escalating the call to the team leader / manager, wherever desirable • Handling irate / demanding customers where necessary, in a tactical manner



Preferred candidate profile



Perks and benefits




Employment Type: Full Time, Permanent

Read full job description

Conneqt Business Solutions Interview Questions & Tips

Prepare for Conneqt Business Solutions Customer Care Executive roles with real interview advice

Top Conneqt Business Solutions Customer Care Executive Interview Questions

Q1. What do you understand about customer support
View answers (12)
Q2. How to sale a credit card and sale it to me
View answers (3)
Q3. How you handle a angry customer
View answers (2)
View all 16 questions

What Customer Care Executive at Conneqt Business Solutions are saying

3.8
 Rating based on 1.3k Customer Care Executive reviews

Likes

The company was good but the senior manager and floor supporter and also trainer, team leader all guys are so rudely all time. If I ask something about leave and break the trainer was said go and ask your team leader when I ask team leader to leave and break he said go and ask your trainer.

Dislikes

I will work swiggy instamart blended process. The trainer and team leader will not share the weekly performance and the last moment he said you are not certified go to home. When you don't know about your performance how can be perform well.

Read 1.3k reviews

Customer Care Executive salary at Conneqt Business Solutions

reported by 3.5k employees
₹0.5 L/yr - ₹5 L/yr
At par with the average Customer Care Executive Salary in India
View more details

What Conneqt Business Solutions employees are saying about work life

based on 8.4k employees
56%
45%
57%
93%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Conneqt Business Solutions Benefits

Job Training
Soft Skill Training
Cafeteria
Free Transport
Health Insurance
Work From Home +6 more
View more benefits

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