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3.6

based on 788 Reviews

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21 Cult.fit Jobs

CS Lead

CULTFIT HEALTHCARE PRIVATE LIMITED

 · 

3.6

 based on 788 Reviews

10-15 years

Bangalore / Bengaluru

CS Lead

Cult.fit

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

CS BPO Software Configuration Management Customer Service Accounting Customer Support

+ 11 more

Job Description

We are seeking an enthusiastic and experienced Customer Service Lead to join our dynamic team at Cult.Fit. The ideal candidate will have a passion for customer service and a proven track record in leading teams. As the Customer Service Lead, you will be responsible for ensuring our customer support operations run smoothly and efficiently. You will focus on delivering exceptional service to our members, while also implementing strategies to enhance the overall customer experience.
 


Roles and Responsibilities
Responsibilities
Overall responsibility for the development, performance, and maintenance of the customer service activities of the
organization
Meet our targets and those of the team as a whole
Efficient running of the team
Contribute to the training and development of the team
Achieve maximum profitability and growth in accordance with organization plans
Direct and manage all the customer service activities
Direct, manage and monitor the overall performance of the customer services team
Effective liaison, support, and assistance between the customer services department and the rest of the organization
Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the  appropriate internal entities
Utilize a CRM system to manage the functions of receiving, analysing, resolving, and documenting customers’ issues and  complaints in accordance with agreed requirements
Development of plans for customer services activities to include customer management to achieve satisfaction targets
Support all other departments with customer service and related issues
Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development,
coaching, and general support of all team members to ensure targets are met
Reporting (content and format as agreed) on a monthly basis or as otherwise required
Developing plans for team activities to include strategy to achieve agreed targets
Delegate authority and responsibility to team with the supervision, accountability and review
Manage and maintain contact with internal and external client/customers for feedback and to obtain client/customer satisfaction information
Set an example for team members of commitment, customer service knowledge, work ethics and habits and personal character
Maintain accurate customer service records
Control expenses to meet budgetary controls
Interact and co-operate with all members of the organization, its suppliers, and clients/customers
Requirement:
Experience in this type of job role- 5+ years
Senior level experience of customer services governance
Thorough understanding of customer services management obligations (including statutory obligations), requirements and  dynamics
To be able to use computer software – insert as applicable
Ability in customer services management and control
Leadership with ability to motivate and manage a team
Project management skills
Ability to work under pressure.

Employment Type: Full Time, Permanent

Read full job description

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What people at Cult.fit are saying

What Cult.fit employees are saying about work life

based on 788 employees
64%
41%
51%
96%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Cult.fit Benefits

Health Insurance
Job Training
Gymnasium
Soft Skill Training
Team Outings
Work From Home +6 more
View more benefits

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Cult.fit Bangalore / Bengaluru Office Location

View all
Bangalore / Bengaluru  (1)
Bengaluru Office
Headquarter
17/17C BDA 3rd Sector, HSR Layout, Bengaluru
560102

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