Engineering Systems Technical Administrator

Managerial Responsibilities (30%):

• Software Installation & Licensing: Assist with the installation of software and resolve licensing/access control issues.
• Helpdesk Support: Resolve helpdesk tickets and provide customer support with installations, training, and application support for assigned products.
• System Changes & Implementations: Support major systems changes and implementations of new hardware and software.
• Engineering Systems Development: Assist with the coordination of engineering systems development, including planning, scheduling, ordering, and tracking.
• Improvement Projects: Participate in improvement projects and self- and team-audits, taking corrective actions as needed.

General Professional Practice (GPP) Responsibilities (70%):

• Technical Support:
  • Maintain a mid-level understanding and capability for support of Windows or UNIX operating systems interfaces.
  • Participate in cross-functional reviews, collect and tabulate metrics, and gather data using Six Sigma tools.
  • Schedule tracking systems and other process improvement tools.
  • Take corrective actions based on problem reports and change requests to ensure high-quality software products.
• Customer & Supplier Interface:
  • Interface with customers, suppliers, engineers, and other functions to ensure smooth operations.
• Documentation & Reporting:
  • Document ad-hoc tasks on systems and tools (e. g. , CGT Windchill, CREO, AutoCAD).
  • Create assemblies and drawings in CREO, ensuring awareness of GD&T and product knowledge.

Experience:

• Requires some work experience and intermediate-level knowledge obtained through education, training, or on-the-job experience.

Competencies:

• Engineering Software Application: Supports engineering software according to instruction or need to enable engineering users' efficiency.
• Engineering Software Certification: Certifies engineering software according to instruction or need to enable engineering users' efficiency.
• Engineering Software/Hardware Evaluation: Evaluates engineering software/hardware according to engineering users' needs to provide CBSIT with guidance for selecting the engineering tools needed.
• Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

Qualifications:

• Education, Licenses, Certifications:
  • High school diploma, certificate of completion of secondary education, or equivalent experience in an appropriate STEM field is required.
  • Regionally applicable certification or a two-year associate's degree from an accredited college or university in a relevant field of study may be required.
  • This position may require licensing for compliance with export controls or sanctions regulations.