Technical Operations Supervisor

Key Responsibilities:

• Supervise technicians in Laboratory, Drafting/Product Configuration, Functional Excellence, or Engineering IT environments.
• Understand internal customer requirements and allocate resources accordingly.
• Manage lab routine operations activities.
• Assign test requests within the team based on priority and bandwidth.
• Maintain all Lab KPIs.
• Manage lab operational expenses and drive cost-saving (WIN) projects.
• Connect with stakeholders and manage priorities.
• Oversee capital expenses and new capability development.
• Support various business units on new developments.
• Collaborate with global teams.
• Drive continuous improvements through Kaizen and Six Sigma tools.
• Lead Operational Excellence and Functional Excellence initiatives.
• Engage and support team members for failure analysis/root cause analysis.
• Comply with and sustain all HSE requirements.
• Conduct training and knowledge-sharing sessions for teams.
• Drive and support recognition within the team.

Skills and Experience:

• Good understanding and application of Cummins basic processes like CQMS, QSI, MOC, HIRA, Aspect Impact, PR/PO, NPDN, and LWRF processes.
• Good knowledge of metallurgical testing and various material characterization techniques.
• Well-versed in failure analysis methodology.
• Good understanding of various metal-making processes, heat treatments, and materials.
• Ability to analyze and interpret results.
• Awareness of ISO 9001 and ISO IEC 17025 standards.
• Awareness of engine components functioning.
• Basic understanding of financial aspects.
• 10-15 years of experience.
• Knowledge of MS Office tools is preferred.

Qualifications:

• BE/B. Tech in Metallurgy & Material Science.
• Post-graduation is optional.
• This position may require licensing for compliance with export controls or sanctions regulations.

Competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Decision Quality: Making good and timely decisions that keep the organization moving forward.
• Develops Talent: Developing people to meet both their career goals and the organization s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals: Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety to build an interdependent culture and contribute to an injury-free workplace.
• Data Quality: Identifies, understands, and corrects flaws in data that supports effective information governance across operational business processes and decision-making.
• Problem Solving: Solves problems and may mentor others on effective problem solving by using a systematic analysis process leveraging industry-standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.