Operations Data Entry Associate

Job Opening- Operations Data Entry Associate

Culture Opus is looking for an Operations Data Entry Associate, with a minimum of 2 years of work experience, to join their team. This position is available immediately and is a remote work option from any location around India.

Summary

As an Operations Data Entry Associate, you will act as a liaison between the clients Contact Center and marketplace and carrier representatives. The number of claims and appeals vary depending on the time of season. Your day-to-day responsibilities are rooted in validating Contact Center order escalations, filing claims and supporting the Operations Team.

Essential Duties & Responsibilities

• Submitting claims, checking claim statuses and appealing decisions
• Enter data from Contact Center internal submission forms into external databases
• Process multiple master data sets for use in a defined standard; this includes creation, updates, and audits according to guidelines
• Reply to partner emails – including carrier, marketplace, contact center and warehouse – with order-level details, including customer information, invoices and shipment details
• Maintaining filtered views in various spreadsheets to easily identify claims that require action and taking steps to resolve outstanding errors
• Speak directly to carriers, marketplace staff, vendors or support staff via chat and phone using our internal contact center software
• Take order-level actions, including cancellations, updating tracking/shipment information and issuing refunds/replacement when necessary
• Identify and interpret patterns in complex data sets and apply those results using standard data techniques
• Provide quality assurance of data, including but not limited to data integrity and normalization
• Reporting of discrepancies in source or endpoint data sets
• Collaboration with stakeholders as needed
• Update progress daily in departmental trackers

Qualifications and Competencies

• Minimum experience of 2 years working in Customer Service, Operations or Data- entry field
• Basic computer skills and experience including typing, data entry, and use of internet- based software systems
• Strong analytical capabilities
• Moderate proficiency in Microsoft Excel functions and formulas, including using formulas, functions and pivot tables
• Efficiently manage large datasets, and apply conditional formatting for data visualization
• Basic knowledge of Google Workspace Systems (Sheets, Docs, Gmail)
• Understanding of data gathering, inspecting, cleansing, transforming and normalization
• Excellent attention to detail, multitasking, and problem-solving skills
• Familiarity with e-commerce marketplaces and WMS systems is a plus
• Dependability — position requires being reliable, punctual, responsible, and dependable to fulfill job requirements
• Adaptability/Flexibility — open to change pertaining to job duties, work schedule, and/or with internal processes and procedures
• Proficient in reading, writing and comprehension of American English with excellent communication skills

The selected candidate will need to have their own laptops and a good internet connection. For any questions, write to us at cultureopus@gmail.com.