20 CSM Jobs in Gurgaon / Gurugram

About the Role:
As a ServiceNow Platform Architect, you will be at the forefront of designing, developing, and maintaining the system architecture within BTs ServiceNow environment. This includes seamless integrations with other systems. You will provide visionary technical leadership, ensuring the platform aligns with the business strategy. You will lead the development of architectural and technical standards and best practices.
Key Responsibilities:
Design and architect ServiceNow solutions that align with business requirements and industry best practices.
Lead the development and implementation of ServiceNow modules, including ITSM, CSM, ITOM, HRSD, and other applications.
Collaborate with stakeholders to gather requirements and translate them into technical specifications.
Provide technical direction and mentoring for design and implementation leads, and document best practices and procedures.
Create and maintain detailed views of the existing architecture.
Ensure platform alignment with the business strategy and provide consultative technical leadership to the platform team.
Develop architectural controls and impact analysis for new requirements.
Identify reuse opportunities and develop the integration strategy between the Now Platform and other enterprise systems.
Contribute to and oversee the governance processes.
Qualifications:
Significant experience working in Service Management and Service Assurance, ideally in a multi-business unit ServiceNow implementation.
Advanced technical knowledge of the ServiceNow Platform and a solid understanding of business strategy and governance practices.
Experience with enterprise architecture, security, database design schemas, and data modelling.
Strong collaboration skills and the ability to establish deep and productive relationships with stakeholders and squad members.
Preferred Skills:
Experience with agile engineering, DevOps, and cloud-native principles.
Proven expertise in designing and implementing software solutions that are simple, intuitive, and easy to use.
Ability to lead a team and provide authoritative technical recommendations to commercial decisions on new and emerging areas.
ServiceNow Implementation certifications, CTA/CMA are preferred.
Keywords: ServiceNow Platform, ITSM, CSM, ITOM, HRSD, SecOps, GRC, Architectural Standards, Enterprise Architecture, Security, Data Modelling, Agile Engineering, DevOps