Senior Application Support Engineers

Work together with Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Wish, Etsy, Lazada, Groupon Goods, etc.

Work with our customers to understand their problems, frustrations and roadblocks.

Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers.

Work with our product management and engineering teams to provide quantitative feedback of customer issues. Help drive product improvements to reduce customer frustration and friction.

There will be opportunity to work with a first class startup, learn business model and support development activities in future.

Work Experience :

2+ years of experience working in Technical/Application customer support organizations for software and/or telecommunications companies.

Experience working in a 24x7x365 support operation.

Experience supporting an enterprise B2B product set.

Strong domain knowledge in the latest tools and techniques for delivering world-class customer support.

Having experience of at least one Ticket Management Tool (Zendesk is preferred)

Basic Code debugging/Basic SQL/ Basic of one script language.

Aware of full support cycle (SLAs/Response time etc.)