Integration Operations Support Engineer (5-10 yrs)

ROLE RESPONSIBILITIES :

- Monitor IBM ACE, MQ, and Java production environments to ensure optimal performance and availability.

- Troubleshoot IBM ACE and MQ applications using debugger and trace files.

- Diagnose and troubleshoot technical issues, including message processing errors, database connectivity problems, and Java application errors.

- Write scripts for automate application monitoring and health checks.

- Work with DBA's for any integration issues connecting to Databases.

- Collaborate with IBM support for any issues that cannot be resolved internally.

- Initiate cases with IBM and ensure follow-up until resolution.

- Respond promptly to incidents, alerts, and service requests.

- Responsible for meeting Service Level Agreements (SLA) for all incidents.

- Work closely with development teams to investigate and resolve complex integration issues.

- Implement change requests, defect fixes related to IBM ACE, MQ & Java applications, following change management processes.

- Document procedures, configurations, plus troubleshooting steps for IBM ACE, MQ, and Java applications.

- Perform and support routine maintenance tasks, such as applying patches and updates, and ensure system security and overall compliance.

- Collaborate with other teams to improve security, performance, back up strategies, and disaster recovery plans.

- Participate in on-call rotation to provide 24/7 support for critical production issues.

TECHNICAL QUALIFICATIONS :

- 5+ years of experience in supporting IBM ACE, MQ, SQL, and Java production environments.

- Strong working knowledge of IBM ACE & MQ.

- Strong design and development skills using IBM ACE, MQ applications.

- Solid experience in supporting ESB Integrations with Java, SQL, FTP, SFTP, SOAP, and Rest APIs.

- Experience with monitoring tools such as Avada Monitoring, Splunk.

- Experience with SQL scripting for data retrieval, manipulation, and reporting.

- Proficiency in Java programming and debugging, with experience in diagnosing application errors and performance issues.

- Prior experience with Azure dev Ops, Jenkins, Maven is a plus.

- Prior experience with API management tools like APIGEE, APIC is a plus.

GENERAL QUALIFICATIONS :

- Excellent analytical and problem solving skills, with a keen attention to detail.

- Effective communication skills, with the ability to collaborate with technical and non-technical stakeholders.

- Experience working in a fast paced, production support environment with a focus on incident management and resolution.

EDUCATION REQUIREMENTS :

- Bachelor's degree in Computer Science, Information Technology, or related field.