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Engineer - Technical Support
Crompton Greaves Consumer Electricals
posted 17d ago
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Flexible timing
Key skills for the job
Job Description
- Partner with the product management team to debug, update, and advance the backend of the Bid Manager (CPQ tool) for the takeoffs.
- Maintain, demonstrate and expand a high level of expertise in product knowledge and specification interpretation of Electrical low and medium voltage assemblies with their respective components and accessories of Eaton.
- Update the backend algorithm in Bid Manager according to a robust development process that begins with requirement document, detailed changes, extensive testing, and release to the QA and Production environment.
- Collaborate with the global Bid Manager software development team to streamline Bid Manager releases
- Should be able to identify and analyse access requests from Bid Manager end users
- Plan and perform the requested assignment within the acceptable quality and TAT
- Provide monthly score card updates on the number of requests, progress, and backlog of requests.
- Suggest and implement process improvement ideas to speed up the implementation of Bid Manager requests in a more efficient manner.
- Develop a healthy working relationship with the Canada team for effective problem resolution and guidance.
- Prepare and maintain records, reports, etc, also update all the process trackers in real-time to get a better insight of the workload.
- Should be able to identify training requirements and seek training plans to bridge the technical product skill gap.
- Familiarity with Lean tools, SoP creation, Kaizen methodology.
- Graduate in Engineering (Electrical / Electronics).
- Minimum 3-5 years of experience in Electrical/ Electronics industry for Technical / Commercial services
- Good understanding of technical aspects of switchgear components, assemblies, and their related applications
- Strong problem solving, and troubleshooting skills
- Should be able to interpret customer specifications, drawings, and schematics
- Advance MS excel knowledge and data analysis skills
- Knowledge in Logic building/ Logical thinking
- Should have a basic understanding of ERP, PLM, CRM, and other enterprise-wide tools
- Basic knowledge in GitHub, Tircentis Tosca is desirable
- Strong customer focus and interpersonal skills.
- Self-Motivated to identify and prioritize assigned work
- Strong technical and analytical skills.
- Abilities within Team Foundation Server.
- Good written communication and verbal communication
- Out-of-the-box thinking
- Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities.
Employment Type: Full Time, Permanent
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