Associate - Supply Chain (Reverse Logistics)

Job Summary:-

Defective Inventory Management & Clearance as per SOP at Defectives Hub through coordination with brands, Service center and CSM. Acts as a primary contact between Store, brands & CSMs for defectives clearance as defined SOP/process. Ensure constant work towards reduction of defective inventory value and volume. Acts as custodian of defective inventory & key contact point for store, brand & respective CSM/AM.

Role & responsibilities:-

• Raising defective stock movement requests with stores & ensuring physical stock movement takes place as per schedule and process defined. Ensure GRN in SAP.
• Process Adherence & vigilance during stock intake & report back. Highlight any deviation immediate to all stakeholders.
• Data maintenance & stock details/movement capture in Excel/backup files
• End to End coordination with brands for repair/replacement/CN for defective stock
• End to End coordination with CSM/merchandizer for VTO
• Ensure proper paper work and filing.
• Ensure proper audits and stock takes as per SOP.
• Maximum utilization of available resources with proper scheduling of work with clear guidelines to team
• Strong intra-team coordination for smooth process flow & task management

Preferred candidate profile:-

• Graduate/diploma holder in any field. (Technical degree will be given a preference)
• 2 + years experience in customer service from a reputed consumer durable/retail organization.
• Experience should include backend support and coordination with external/internal teams.
• Demonstrates the attitude that ensures customer satisfaction.
• Excellent written and verbal communication skills.
• Excellent in time management skills and ability to multi-task.
• Well versed with usage of MS Office and Outlook