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Software Development Engineer, Amazon Customer Service

0-9 years

Hyderabad / Secunderabad

1 vacancy

Software Development Engineer, Amazon Customer Service

Amazon

posted 23hr ago

Job Role Insights

Job Description

The Amazon Customer Service (CS) organization is at the forefront of customer experience - seeking to delight our customers in every interaction they have, whether through self-serve technology and tools (e. g. , chatbots), or by interacting directly with our associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are also champions of driving defects out of customer experiences across the entire company, relentlessly advocating on behalf of customers and keeping them at the heart of everything we do.

We are looking for Software Development Engineers who are results-oriented, data driven, innovative and passionate at creating new comprehensive customer engagement services/solutions. You ll work on cool technologies such as such as GraphQL, Java, Spring and AWS to build the world s most innovative customer experience solutions.

As a Software Development Engineer on this team, you will collaborate with other experienced and senior software engineers to drive improvements to our technology, design and develop new customer facing products and interfaces, and build and track metrics to ensure high quality results. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customers questions using our CRM. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building a software system that can be operated at global scale. At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.

We use Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.

We are seeking experienced Software Engineers excited by this opportunity.

If this sounds interesting, we d love to hear from you.

Key job responsibilities

You will build new software services and tools from scratch and improve existing systems
You will create simple solutions for complex business and operational problems
You will design and implement scalable solutions and solve complex problems
You will learn how to build robust solutions that operate at Amazon scale
You will have the opportunity to design systems, take mission critical decisions on how we design production systems, what technology to use and how to solve problems
You will get opportunity to work with senior technical leaders to review and improve your designs and solutions


Key job responsibilities
- You will build new software services and tools from scratch and improve existing systems
- You will create simple solutions for complex business and operational problems
- You will design and implement scalable solutions and solve complex problems
- You will learn how to build robust solutions that operate at Amazon scale
- You will have the opportunity to design systems, take mission critical decisions on how we design production systems, what technology to use and how to solve problems
- You will get opportunity to work with senior technical leaders to review and improve your designs and solutions

About the team
The Contact Handling Experience (CHEX) team develops products to support Amazon s CSAs to deliver Earths most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 3+ years of programming using a modern programming language such as Java, C++, or C#, including object-oriented design experience
- Experience programming with at least one software programming language


Employment Type: Full Time, Permanent

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What people at Amazon are saying

3.2
 Rating based on 134 Software Development Engineer reviews

Likes

At amazon you are provided ample opportunities to learn. you are given your own AWS account to learn and experiment and you are given difficult tasks to overcome.

  • Salary - Good
Dislikes

1. Work life balance is terrible and management isn't bothered about it 2. The work you do at amazon has little or no value outside of amazon. Technologies are too specific to amazon 3. There is a lot of office politics at amazon which makes you wanna leave this place as soon as possible

  • Job security - Poor
  • +4 more
Read 134 Software Development Engineer reviews

Software Development Engineer salary at Amazon

reported by 2k employees
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₹19 L/yr - ₹34.2 L/yr
54% more than the average Software Development Engineer Salary in India
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