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Apprentice, Client Operations
Security and Intelligence Services (India)
posted 5d ago
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Key skills for the job
Job Description
- Handle questions related to existing CRM and support functionality. Provide professional, timely and quality support to our customer queries.
- Participate in project and application management duties to improve our internal tools and external client experience .
- C onduct User Acceptance Testing with a high level of scrutiny ensuring successful project delivery
- Run reports and dashboards for client interaction monitoring and for monthly department reporting
- Work with stakeholders to understand procedures and workflow guides. Ensure materials and guides are up to date.
- Help drive any key initiatives aligned to our customer or CS team s need. And work with a LEAN mindset.
- An undergraduate degree, or certification in a related field, and possess strong quantitative, analytical and interpretive skills.
- Salesforce end user experience
- Beginner to intermediate in MS office tools
- Strong organization, prioritization, problem identification, and problem-solving skills to manage workflows.
- A focus on improving the service we deliver to our clients
- Enterprise Mindset (think beyond the individual role)
- Embrace the cultural values in the day-to-day work
- An undergraduate degree on Business, Computer Science, Software, or any related field.
- Preferably 1- 2 years of experience in a customer service environment.
- Must possess strong quantitative, analytical and interpretive skills.
- Good communication skills ( v erbal and w ritten) and be able to articulate the problems and provide comprehensive solutions
- The candidate should possess strong organization, prioritization, problem identification, and problem-solving skills to manage internal workflows and client communication.
Employment Type: Full Time, Permanent
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