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334 CRM Jobs in Ahmedabad

Apprentice, Client Operations

1-2 years

Ahmedabad

1 vacancy

Apprentice, Client Operations

Security and Intelligence Services (India)

posted 5d ago

Job Description

  • Handle questions related to existing CRM and support functionality. Provide professional, timely and quality support to our customer queries.
  • Participate in project and application management duties to improve our internal tools and external client experience .
  • C onduct User Acceptance Testing with a high level of scrutiny ensuring successful project delivery
  • Run reports and dashboards for client interaction monitoring and for monthly department reporting
  • Work with stakeholders to understand procedures and workflow guides. Ensure materials and guides are up to date.
  • Help drive any key initiatives aligned to our customer or CS team s need. And work with a LEAN mindset.
Ideal candidate is expected to have :
  • An undergraduate degree, or certification in a related field, and possess strong quantitative, analytical and interpretive skills.
  • Salesforce end user experience
  • Beginner to intermediate in MS office tools
  • Strong organization, prioritization, problem identification, and problem-solving skills to manage workflows.
  • A focus on improving the service we deliver to our clients
  • Enterprise Mindset (think beyond the individual role)
  • Embrace the cultural values in the day-to-day work
What We re Looking For:
Basic Qualifications:
  • An undergraduate degree on Business, Computer Science, Software, or any related field.
  • Preferably 1- 2 years of experience in a customer service environment.
  • Must possess strong quantitative, analytical and interpretive skills.
  • Good communication skills ( v erbal and w ritten) and be able to articulate the problems and provide comprehensive solutions
  • The candidate should possess strong organization, prioritization, problem identification, and problem-solving skills to manage internal workflows and client communication.

Employment Type: Full Time, Permanent

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