Team lead - Accounts Receivable

Job description:

Role: Team Leader Payments (Accounts Receivable)

Location: Goregaon (W), Mumbai

Timings: Rotational 6:30 AM to 3:30 PM / 3 PM to 12 PM

Working Days: Rotational Week-off

About us: Crimson Interactive

We are a technology-driven scientific communications & localization company. Crimson offers a robust ecosystem of services with cutting-edge AI and learning products for researchers, publishers, societies, universities, and government research bodies worldwide. With a global presence, including 9 international offices, we cater to the communication needs of the scientific community and corporates.

What’s in it for you?

1. Global exposure: Crimson has employees belonging to more than 125 countries. Opportunity wot work with different talents with different expertise and backgrounds under one roof. There is always something new to do and something challenging to work on. Hard work, perseverance, and the eagerness to learn are all that our Crimsonites need to flourish at Crimson!

2. Growth & Benefits: Growth to us is learning something new every day. We not only provide role-specific grooming and training but also various opportunities and platforms for our people to develop their skills and personalities, personally and professionally

3. Culture & Diversity: Our team comprises Freshers and more experienced professionals from India, Japan, Taiwan, Korea, China, USA, UK, Colombia, Italy, Kazakhstan, etc. Crimson's culture helps each one feel a valuable part of a bigger team while retaining their individual beliefs and culture.

4. Our Ideologies, Our Beliefs: To us, growth is synonymous with progression, and our efforts are kindled to offer empowerment and flexibility to each one of us to share, learn, and grow. Our programs and culture assure our Crimsonites of all the elements required to build a strong and successful long-term career. In all that we offer to our Crimsonites, there are four main ideologies and beliefs that form the framework to the benefits we provide

FLEXIBILITY | COMPETITIVE COMPENSATION | JOB SECURITY | PROFESSIONAL & FINANCIAL GROWTH

Key Responsibilities:

Accounts Receivable Operations Management:

Handle the end-to-end AR process, including invoicing, collections, cash application, and reconciliations.

Ensure timely and accurate processing of customer invoices and statements, maintaining a high standard of data accuracy and efficiency.

Manage customer payment schedules and ensure timely follow-up on overdue accounts, utilizing collection strategies to reduce delinquency rates.

Collections and Dispute Resolution:

Follow up on payments by sending reminders. Clear suspense accounts. Regularly update debtors lists and target zero bad debts.

Monitor AR aging reports and implement action plans to address overdue balances and minimize Days Sales Outstanding (DSO).

Work with customers to resolve disputes, ensuring timely and accurate reconciliation of discrepancies.

Collaborate with Sales and various teams to address complex issues that impact collections and customer satisfaction.

Cash Application and Reconciliation:

Handle daily payments received to ensure payments are applied accurately and efficiently. Record and manage the collection of payments through bank and credit cards.

Monitor and troubleshoot issues related to bank deposits, wire transfers, and payment discrepancies.

Process Improvement and Efficiency:

Identify and implement process improvements within the AR function to optimize cash flow, streamline workflows, and reduce manual effort.

Keeping refining standard operating procedures for AR processes, ensuring consistency and compliance with best practices.

Stakeholder Collaboration and Communication:

Partner with internal teams, including Finance, Sales, to address customer issues, refine AR processes.

Provide regular updates to management on AR status, outstanding collections, and any operational challenges impacting receivables.

Invoicing:

Understand the invoicing process completely from start to end. Right from generating and sending timely invoices by email and post. Also, meet specific requests regarding invoices and re-generate them as required.

Track pending invoices and ensure all invoices are sent.

Technical skills:

• Strong knowledge of Accounts receivables, specifically- Billing, Collections & Cash applications procedures & practices.
• Knowledge of accounting databases & record-keeping
• Knowledge of MS Word and PowerPoint
• Advanced knowledge of MS Excel
• Good typing speed
• Excellent written English skills

Abilities:

• Ability to work with numbers comfortably
• Ability to gain an understanding of external systems related to payments
• Ability to multi-task without losing focus
• Ability to prioritize tasks at hand based on the client urgency levels
• Ability to identify and solve potential issues/problem areas that clients may have
• Ability to suggest service or process improvements
• Ability to work independently and responsibly with minimum supervision
• Ability to plan projects and execute them within a strict deadline
• Ability to meet the team as well as individual deadlines
• Ability to pre-empt certain concerning situations and take corrective actions beforehand
• Ability to be flexible in working hours

Experience details:

• 2+ years of experience in Accounts receivable and related teams

Know about our Culture:

Crimsons Culture nurtures Crimsonites to give their best and become the greatest version of themselves, personally and professionally.

We offer a secure, safe, and rewarding ecosystem to establish a successful long-term career.
In a nutshell, Crimsons culture empowers everyone to speak freely, learn passionately, work flexibly, and grow fearlessly.

Let’s take a closer look at some of the pillars of our Culture!

Open Communication | Meritocracy | Creative Thinking | Keeping it Light | Customer Centricity | I am Crimson

Awards and Recognition:

• Consistently ranked among the Best Employer brand awards National BEST EMPLOYER Brands 2021, ASIAS BEST EMPLOYER Brand Awards 2021 & SILVER STEVIE AWARDS for “GREAT EMPLOYERS”
• Recipient of Common Sense Advisory Award – Top 75 Global Language Service Providers in the World.
• Recipient of HRAI Award for Most Innovative L&D Program & HRAI Award for Outstanding Employee Engagement Strategy
• Recognized as Top 10 Pharma & Life Science Tech Solution Providers by APAC CIOoutlook
• Recipient of Top 100 Award for 100 Most Promising Companies