Compliance Executive

• Investigation of internal and external complaints and providing feedback.
• Conducting daily/weekly briefing and review sessions.
• Conducting trainings for on-floor/ in-training agents to improve compliance.
• Reviewing and tracking completion of root cause analysis and action plan
• Provides actionable data to various internal support groups as needed.
• Prepare and analyze internal and external compliance reports for management staff review.
• Acts as a Subject Matter Expert

Candidate Requirements

• Minimum of 3 years of international voice (USA) BPO experience
• Should be comfortable working in night shifts
• Should have excellent verbal and written communication skills
• Should have good presentation skills
• Should have basic MS Office skills (Excel, PPT & Word) & interpersonal skills
• Should have the ability to execute policies, processes and procedures of the organization
• Should be good at multitasking; able to consistently execute and complete the tasks
  within stringent deadlines