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47 Credence Resource Management Jobs
Executive - Training - Collections
2-7 years
Pune
1 vacancy
Executive - Training - Collections
Credence Resource Management
posted 8hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job Roles
Conduct Training Sessions:
- Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards.
Training Material Development:
- Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices.
Needs Assessment:
- Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development.
Adapt Training Methods:
- Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies.
Feedback and Evaluation:
- Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed.
Call Calibration Sessions:
- Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality.
Stay Updated:
- Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain. Keep training materials current and incorporate the latest industry best practices into training sessions.
Execution of Policies:
- Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context.
Compliance Assurance:
- Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs.
Candidate Requirements
Experience:
- Proven experience of 2+ yrs. with a focus on Third Party Collections, preferably working as a Trainer role. Familiarity with debt collection processes, compliance standards, and industry regulations.
Preferred Qualification:
- Graduate from any stream
Communication Skills:
- Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.
Adaptability:
- Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Third-Party Collections team.
Organizational Skills:
- Strong organizational skills to manage training schedules, materials, and documentation effectively.
Team Collaboration:
- Collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices.
Job Category: Training Collections
Employment Type: Full Time, Permanent
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What people at Credence Resource Management are saying
Training Executive salary at Credence Resource Management
reported by
2
employees
₹6.3
L/yr - ₹8
L/yr
152%
more
than the average Training Executive Salary in India
View more details
What Credence Resource Management employees are saying about work life
based on 578 employees
Strict timing
Alternate Saturday off
No travel
Night Shift
Credence Resource Management Benefits
View more benefits
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