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80 Indbank Global Support Services Jobs
Executive Collections
1-2 years
Gurgaon / Gurugram
1 vacancy
Executive Collections
Indbank Global Support Services
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Contact customers with overdue payments through phone calls, emails, and letters to negotiate payment plans and arrange for debt repayment.- Investigate and analyze customers financial situations to determine their ability to pay and propose suitable repayment options.- Document all collection activities accurately and maintain detailed records of interactions with customers.- Follow up on promised payments and ensure compliance with agreed-upon repayment plans.- Handle escalated customer inquiries and complaints with a focus on resolving issues promptly and professionally.- Coordinate with internal departments, including legal and finance, to escalate unresolved issues and recommend further actions as necessary.- Comply with all legal requirements and company policies related to debt collection practices.- Achieve monthly and quarterly collection targets set by management.- Provide regular reports and updates on collection activities, outstanding debts, and customer interactions.- Continuously update knowledge of industry trends, regulations, and best practices in debt collection.
Requirements
Minimum 1-2 Years of Experience in Debt Collection or Similar Role:Previous experience in debt collection, ideally handling both consumer and commercial debts, provides valuable expertise in managing overdue accounts effectively.Experience in Handling Different Types of Debt (Consumer and Commercial):Experience in dealing with various types of debt enhances the ability to tailor collection strategies based on the specific nature of the debt and customer profile.SkillsStrong Understanding of Debt Collection Practices and Techniques:Comprehensive knowledge of debt collection strategies, methods, and best practices to effectively recover overdue payments.Excellent Negotiation and Persuasion Skills:Proficiency in negotiation techniques to successfully negotiate payment plans and agreements with customers while maintaining a firm but empathetic approach.Ability to Handle Difficult Conversations with Empathy and Professionalism:Skill in managing challenging conversations with customers who have overdue payments, demonstrating empathy, understanding, and professionalism.Strong Communication Skills, Both Verbal and Written:Clear and effective communication abilities to interact with customers, explain repayment options, and document collection activities accurately.Good Analytical and Problem-Solving Abilities:Ability to assess customers financial situations, analyze data, and propose suitable repayment solutions based on their ability to pay.Persistence and Resilience in Dealing with Challenges:Determination and resilience to persistently follow up with customers, overcome objections, and achieve positive outcomes in debt recovery.Attention to Detail and Accuracy in Documenting Collection Activities:Meticulous attention to detail in documenting all collection activities, maintaining thorough records of interactions, agreements, and payment plans.Knowledge of Legal Regulations and Compliance Related to Debt Collection:Understanding of legal requirements, regulations, and company policies governing debt collection practices to ensure compliance and avoid legal issues.Ability to Work Independently and as Part of a Team:Capability to work autonomously in managing daily collection activities while also collaborating effectively with internal teams, such as legal and finance departments.Proficiency in Using Collection Software and MS Office Tools:Familiarity with collection software systems for tracking and managing accounts receivable, as well as proficiency in MS Office applications for reporting and documentation.
Requirements
Minimum 1-2 Years of Experience in Debt Collection or Similar Role:Previous experience in debt collection, ideally handling both consumer and commercial debts, provides valuable expertise in managing overdue accounts effectively.Experience in Handling Different Types of Debt (Consumer and Commercial):Experience in dealing with various types of debt enhances the ability to tailor collection strategies based on the specific nature of the debt and customer profile.SkillsStrong Understanding of Debt Collection Practices and Techniques:Comprehensive knowledge of debt collection strategies, methods, and best practices to effectively recover overdue payments.Excellent Negotiation and Persuasion Skills:Proficiency in negotiation techniques to successfully negotiate payment plans and agreements with customers while maintaining a firm but empathetic approach.Ability to Handle Difficult Conversations with Empathy and Professionalism:Skill in managing challenging conversations with customers who have overdue payments, demonstrating empathy, understanding, and professionalism.Strong Communication Skills, Both Verbal and Written:Clear and effective communication abilities to interact with customers, explain repayment options, and document collection activities accurately.Good Analytical and Problem-Solving Abilities:Ability to assess customers financial situations, analyze data, and propose suitable repayment solutions based on their ability to pay.Persistence and Resilience in Dealing with Challenges:Determination and resilience to persistently follow up with customers, overcome objections, and achieve positive outcomes in debt recovery.Attention to Detail and Accuracy in Documenting Collection Activities:Meticulous attention to detail in documenting all collection activities, maintaining thorough records of interactions, agreements, and payment plans.Knowledge of Legal Regulations and Compliance Related to Debt Collection:Understanding of legal requirements, regulations, and company policies governing debt collection practices to ensure compliance and avoid legal issues.Ability to Work Independently and as Part of a Team:Capability to work autonomously in managing daily collection activities while also collaborating effectively with internal teams, such as legal and finance departments.Proficiency in Using Collection Software and MS Office Tools:Familiarity with collection software systems for tracking and managing accounts receivable, as well as proficiency in MS Office applications for reporting and documentation.
Employment Type: Full Time, Permanent
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based on 15 employees
Strict timing
Alternate Saturday off
Within city
Day Shift
Indbank Global Support Services Benefits
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