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119 Indbank Global Support Services Jobs
Executive Collections
1-2 years
Gurgaon / Gurugram
1 vacancy
Executive Collections
Indbank Global Support Services
posted 3mon ago
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Job Description
Requirements
Minimum 1-2 Years of Experience in Debt Collection or Similar Role:Previous experience in debt collection, ideally handling both consumer and commercial debts, provides valuable expertise in managing overdue accounts effectively.Experience in Handling Different Types of Debt (Consumer and Commercial):Experience in dealing with various types of debt enhances the ability to tailor collection strategies based on the specific nature of the debt and customer profile.SkillsStrong Understanding of Debt Collection Practices and Techniques:Comprehensive knowledge of debt collection strategies, methods, and best practices to effectively recover overdue payments.Excellent Negotiation and Persuasion Skills:Proficiency in negotiation techniques to successfully negotiate payment plans and agreements with customers while maintaining a firm but empathetic approach.Ability to Handle Difficult Conversations with Empathy and Professionalism:Skill in managing challenging conversations with customers who have overdue payments, demonstrating empathy, understanding, and professionalism.Strong Communication Skills, Both Verbal and Written:Clear and effective communication abilities to interact with customers, explain repayment options, and document collection activities accurately.Good Analytical and Problem-Solving Abilities:Ability to assess customers financial situations, analyze data, and propose suitable repayment solutions based on their ability to pay.Persistence and Resilience in Dealing with Challenges:Determination and resilience to persistently follow up with customers, overcome objections, and achieve positive outcomes in debt recovery.Attention to Detail and Accuracy in Documenting Collection Activities:Meticulous attention to detail in documenting all collection activities, maintaining thorough records of interactions, agreements, and payment plans.Knowledge of Legal Regulations and Compliance Related to Debt Collection:Understanding of legal requirements, regulations, and company policies governing debt collection practices to ensure compliance and avoid legal issues.Ability to Work Independently and as Part of a Team:Capability to work autonomously in managing daily collection activities while also collaborating effectively with internal teams, such as legal and finance departments.Proficiency in Using Collection Software and MS Office Tools:Familiarity with collection software systems for tracking and managing accounts receivable, as well as proficiency in MS Office applications for reporting and documentation.
Employment Type: Full Time, Permanent
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