Senior Manager/ AGM- CRM Front End

Role & responsibilities

1. Handling walk-in clients and assisting them in resolving their queries.

2. Thorough knowledge of requisite documentation pertaining to name addition-deletion, deceased case, cancellations & refunds, transfer set etc.

3. Coordinating with Customers and banks for timely collection & bank disbursement.

4. Sending demand notice(s) reminders and notices on a case to case basis.

5. Analyze and strategize the monthly collection via strong follow-up with each customer from time to time.

6. Ensuring the monthly collection target is achieved.

7. Adhering to Zero customer escalation in the assigned project via implementing the timely response management system.

8. Prepare and maintain MIS, receivable forecasting and other project specific data on a regular and real time basis.

9. Efficiently handling customer escalation (if any), payment defaults, refunds, penalties and other project related tasks.

10. Liasioning with inter departmental teams such as legal, finance, sales, Project sites, Archietects etc. for timely resolution.

11. To complete all possession and registration related formalities via co-ordination with project site(s), Deed writer and customer and inter department.

12. Well versed with Data management and exceptional customer handling skills.