- Work directly with external customers to support the Engagement Practices and other Practice Areas within Cloud Core and GSC India. - Deliver technical solutions that enhance the customers competitive position and improve network capacity, functionality, and end-user services. - Identify growth opportunities from maturing solutions, drive innovation, and monetize existing footprints through new solution/offering design. - Provide expert support to internal market and sales organizations regarding the solutions portfolio. - Analyze customer business processes and requirements. - Handle customer issues via Customer Service Requests, on-call investigation, and technical support during emergencies. - Conduct Software Update Management (SUM) and manage both hardware and software issues. - Formulate test plans and use cases as per customer configurations and network features. - Assist during contract/commercial negotiations and contribute to EKB and Ericsson business processes.
The skills you bring:
- 4+ years of in-depth experience in Solution Integration, Engineering, and/or Product Development in Telecom Network domains. - Expertise in Linux, Python or Shell scripting, and database knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB). - Excellent knowledge of L2/L3 protocols/technologies (VLAN, Switching/Routing Protocols, L2VPN/L3VPN), overlay VxLAN and GRE, and routing protocols (OSPF, BGP, EIGRP, ISIS, QOS, VOIP). - Experience in implementing/rolling out services in Metro Ethernet, SDN/NFV, IP/MPLS. - Hands-on experience with SDN/NFV stacks/protocols like ODL, OpenStack, ONOS, and others, as well as Python, JSON, and REST. - Excellent knowledge of Data Fabric creation CLS Architecture (Cisco, Juniper, Extreme SLX) and virtualization/orchestrator. - Strong understanding of Solution System Integration, and mandatory hands-on experience in implementing COTS products. - Good knowledge of industry standards and compliance requirements. - Drive changes in methods, processes, and guidelines, and act as a leader/mentor. - Drive lead generation add-on sales and business opportunities. - Certification: Cisco (CCIE > CCNA > CCIE), Juniper (JNCIE > JNCIP > JNCIS), CKA certification required.