Learning Administrative Specialist

• Assist Learning Managers in handling client needs, including but not limited to: uploading session rosters in Salesforce, generating reports (attendance, learning credits, program analysis, certifications, etc.) and collaboratively addressing other client-related requirements.
• Customize templates (PPT) for pre/post course calls and monthly/quarterly business reviews, ensuring all relevant information is accurately presented.
• Maintain accurate documentation and enrollments for Scaled Agile, Scrum Alliance, and IC Agile training programs. This includes tasks such as creating, editing, and/or canceling sessions, license procurement, uploading student rosters, and summarizing certification data on a weekly/as needed basis.
• Keep track of pre-purchased licenses and provide recommendations for when to purchase additional licenses (IC Agile)
• Order printed workbooks and other materials, as requested, for in-person and virtual sessions and document shipping information appropriately.
• Monitor lab environment costs and efficiencies, providing regular reports on findings.
• Obtain travel and expenses for in-person sessions and verify they are entered into Salesforce and Projector.
• Code all invoices and receipts for licensing/certification purchases, shipped training materials, applicable instructor travel, and lab costs in the appropriate system (Expensify, Excel, Google Sheets, Confluence).
• Evaluate post-course feedback, prioritizing the escalation of negative reviews while highlighting positive comments.
• Acquire proficiency in the Learning delivery process for both private and public sessions through learning and comprehension.
• Ensure prompt response to inquiries and requests by utilizing Slack and email communication channels.
• Create and maintain process documentation in Confluence.
• Format and export courseware in its final version for student materials in accordance with Cprime brand and copyright requirements, and update materials in Sharefile and Salesforce.
• Work in collaboration with the Finance Team to support invoicing in Projector and awareness for unique client needs, investigate and resolve client billing questions, and reconcile payments.
• Coordinate daily and weekly schedule updates and ensure timely notifications of session cancellations to the Learning Partners.
• Upload bulk orders from the Learning Partners.
• Adjust public sessions and course information in Salesforce as needed.

Qualifications and Skills:

• More than two years proven professional work history working remotely during East Coast United States business hours (ie. night shift until 3am).
• Ability to communicate in real time and effectively with United States-based team.
• Professional-level English skills or higher, written and verbal communications skills that are well-articulated.
• Effective organization and time management skills.
• High-level attention to detail.
• Adaptable and quick to learn internal processes, systems, and technologies.
• Proven record of being self-motivated, reliable, and having a strong work ethic.
• Successful when working in an autonomous work atmosphere.
• Proactively asks questions for clarification and provides detailed feedback regarding onboarding and new task requests.
• Able to retain information to perform duties quickly and accurately.
• Capable of prioritizing and taking ownership of assigned responsibilities.
• Proactive, responsive, and solution-focused when addressing challenges.
• Works well independently and as part of a cross-cultural and cross-functioning team.
• Fosters a problem-solving mindset and commitment to professional growth.

Nice to Have:

• Previous business administrative experience in a corporate environment
• Experience using the following programs: Salesforce, Zoom, Slack, PowerPoint, Excel, Word, Adobe Acrobat, Sharefile, Confluence, Projector and/or Expensify.
• Knowledge of Agile methodologies
• Experience working with certification organizations such as Scaled Agile, Scrum Alliance, and IC Agile