Assistant Vice President - IT Services

Assistant Vice President IT Services

Bengaluru, Full Time

Roles and Responsibilities

Roles & Responsibilities: 1. IT Leadership and Strategic Management

• Lead the IT department, managing a dynamic team of IT professionals.
• Drive the development, execution, and alignment of IT strategies with the organization s business goals to foster growth and innovation.
• Formulate IT roadmaps and strategic initiatives to enhance operational efficiencies and deliver measurable business outcomes.
• Present IT strategy updates, plans, and progress to executive leadership and stakeholders, ensuring transparency and alignment.

2. IT Infrastructure and Operations Management

• Oversee the maintenance, optimization, and scaling of IT infrastructure, including servers, networks, storage, and data centres, ensuring high availability, scalability, and reliability.
• Implement IT operational best practices and continuous improvements to reduce downtime and optimize performance.
• Introduce cloud-based infrastructure solutions (AWS, Azure, GCP) for cost efficiency and scalability.
• Ensure timely maintenance, patching, and upgrades for all infrastructure components to avoid obsolescence.

3. Cybersecurity and Compliance

• Implement and monitor enterprise-level cybersecurity solutions, including AV/EDR, DLP, Data Classification, Encryption, MDM, and AAA frameworks, to protect critical systems and sensitive data.
• Conduct regular security assessments, audits (VA & PT, ISMS, ITGC, BPG), and risk mitigation activities.
• Ensure compliance with global and local IT standards (ISO 27001, GDPR,DPDPA, SOC 2 etc.) and regulatory requirements.
• Develop and enforce robust IT governance policies to address data security, access control, and incident management.

4. Digital Transformation and Automation

• Lead digital transformation projects, introducing advanced tools and platforms that enhance collaboration, productivity, and operational agility.
• Streamline IT processes by implementing automation frameworks for incident resolution, service requests, and change management.

5. Budget and Vendor Management

• Manage an annual IT budget , ensuring cost optimization while meeting business requirements.
• Evaluate, negotiate, and oversee vendor relationships, contracts, and service-level agreements to ensure value for investment.
• Identify opportunities for cost reduction through effective vendor management, licensing optimization, and process improvements.

6. Business Continuity and Disaster Recovery

• Design, implement, and test Disaster recovery and Business continuity plans to minimize data loss and downtime.
• Establish robust backup strategies with automated failover mechanisms to ensure business continuity during disruptions.
• Conduct periodic disaster recovery drills to evaluate response effectiveness and train staff.

7. End-User Support and IT Service Delivery

• Enhance IT support services by implementing ticketing tools (e.g., Freshdesk, Zoho) and adopting ITIL best practices.
• Improve incident resolution processes, reducing response times and enhancing user satisfaction.
• Implement self-service IT tools and knowledge bases to empower end users and reduce IT workload.
• Analyse IT service delivery metrics to identify areas of improvement and drive operational excellence.

8. Team Development and Leadership

• Mentor, coach, and develop IT professionals to foster technical and leadership growth.
• Build a culture of accountability, collaboration, and innovation within the IT department.
• Conduct skill-gap analysis and implement training programs to ensure the team stays updated with the latest technologies.

9. Innovation and Emerging Technology Adoption

• Research and integrate emerging technologies into the organization to gain a competitive edge.

Drive POC initiatives to evaluate new tools and solutions that align with business objectives. Key Skills:

• IT Infrastructure Management
• Cybersecurity and Risk Management
• Budget and Cost Optimization
• Vendor and SLA Management
• Cloud Solutions and Digital Transformation
• Disaster Recovery and Business Continuity
• IT Governance and Compliance
• Team Leadership and Development
• Strong Problem-Solving and Decision-Making Skills