Deputy General Manager - Experience, India

Bengaluru, Full Time

Roles and Responsibilities

An innovative, strategy-focused individual with experience in real estate or hospitality operations and customer experience management will be an ideal candidate. It is preferable to have experience in member success, policy and procedure creation, data management and project management. The ideal applicant should have at least 10 years of expertise creating and carrying out strategic projects. It is crucial to have the ability to establish and maintain solid customer and employee connections.

Summary

A Deputy General Managers responsibilities are vital in a company that prioritises improving and optimising the entire customer experience and happiness. To ensure that consumers have a positive and smooth connection with the organisation, this position oversees creating and implementing strategic projects to improve the customer experience across all touchpoints.

The primary responsibility of this role is to create the comprehensive COWRKS experience in collaboration with other functional leaders to firmly establish the brand as Indias leading provider of flexible workspace services. This position is responsible for creating brand standards, designing the service experience, and putting these strategies into action across all facilities to raise asset value for the members.

The job is responsible for ensuring that COWRKS experience adhere to the companys standards, focusing on member demands, maximising financial performance, and fostering excellent builder and tenant relations.

Core Work Areas

Member Experience

Profitability and Revenue

General Management