Customer Support Executive

Key Responsibilities:

• Responding to customer inquiries and resolving problems in a professional and timely manner
• Assisting customers with product information, ordering, billing, and account inquiries
• Providing technical support for software, hardware, and other products
• Ensuring customer satisfaction and maintaining a high level of customer service
• Recording and maintaining accurate customer records and information
• Collaborating with other departments to resolve customer issues
• Identifying and escalating complex issues to the appropriate teams
• Keeping up-to-date with product knowledge and industry trends
• Contributing to the improvement of customer support processes and procedures

Skills

• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Ability to work well in a team environment
• Proficiency in customer support software and CRM systems
• Knowledge of basic computer hardware and software
• Ability to remain calm and composed in stressful situations
• Attention to detail and accuracy