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Global Implementation Consultant
Coursera
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Successfully configure and launch Coursera s Enterprise product on time according to the client s requirements with high quality and contribute to building implementation methodology
- Independently manage projects by both leveraging client relationships as well as using data analysis to track our build to launch phase
- Find scalable solutions and strategies which help us in defining implementation methodology, create project documentation, procedures, and best practices for implementation services while managing requirements, scope, and timeline for the project
- Onboard clients on Coursera s Enterprise product to ensure awareness and understanding of the platform and the solution
- Establish effective feedback mechanism to channel insights and client feedback to cross-functional teams and collaborate with Customer Success, Product, and Engineering
Basic Qualifications:
- 6 + years in customer-facing roles in a high growth organization
- Exceptional written and verbal communication and presentation skills
- Strong analytical and problem-solving skills
- Detail-oriented with the ability to set priorities and be flexible in a changing environment
- Experience in owning and managing end to end delivery, ability to collaborate closely with cross-functional teams and driving results
- Demonstrated history in project management and change management
Preferred Qualifications:
- Prior experience in Education Technology
- Prior experience in Saas Implementations or customer management
- Business fluency in English and Spanish
- A passion for education, education reform, and interest in working for a social enterprise
- Proven sense of customer empathy and customer-centricity
- Entrepreneurial mindset
If this opportunity interests you, you might like these courses on Coursera:
- Creative Problem Solving
- Business Strategy
- Influencing People Project Management: Principles and Practices
Employment Type: Full Time, Permanent
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What people at Coursera are saying
Implementation Consultant salary at Coursera
reported by
1
employee
with 6
years exp.
₹19.8
L/yr - ₹25.3
L/yr
177%
more
than the average Implementation Consultant Salary in India
View more details
What Coursera employees are saying about work life
based on 29 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Coursera Benefits
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