Operations Associate/ Sr. Operations Associate

The Counsellor is the primary interface for KC Overseas Education with students seeking to pursue under-graduate or higher education programs in India and/or in international countries. S/he advises students on courses and universities in various countries, admission requirements etc., based on the student s qualifications and aspirations.

To enable provision of sound advice to students, the Counsellor is expected to be updated on

a) the courses / programs being offered at various universities & colleges,

b) the application, travel & living requirements in identified countries, and

c) KC s well-established relationships and offerings

S/he is expected to execute related processes and achieve desired quality standards, service levels and timelines.

Responsibilities

• Understand aspirations, interests and background of students; Conduct detailed profile assessment of students interested in studying in the International universities
• Advises / Counsels students regarding courses, universities / colleges in various countries, admission requirements, fee structure, scholarships etc., and assist in shortlisting courses and universities that fit the student s profile
• Responsible for completing the application process for the student with the universities / colleges. Coordinate with internal and external stakeholders, as may be required, for timely submission and follow-up.
• Assist students with the process for arranging travel and finances, as may be required.
• Advise students in resolving their queries and other problems, that may arise in the application and joining process
• Responsible for maintaining all information / documents and updating systems, as required
• Network with a range of stakeholders - with universities, partners / associates etc; Maintain relationships with peers at universities / colleges
• Actively contribute to promoting KC in various forums; Advocate KC s well-established established relationships & offerings.

• 0-4 years of work experience
• Excellent oral and written communication skills, with command over spoken and written English as well as the local language
• Compassionate and Good interpersonal skills
• Excellent problem resolution skills and logical thinking
• Result-oriented
• Commercially astute
• Ability to maintain a high degree of confidentiality