Customer Service Associate

Role Description

This is a full-time on-site role for a Customer Care Executive. The Customer Care Executive will be responsible for resolving customer queries, complaints and issues through various communication channels like chat, email and phone. They will be responsible for ensuring high levels of customer satisfaction through effective communication, empathy and problem solving. The Customer Care Executive will also be responsible for providing sales support by up-selling and cross-selling our products.

Qualifications

• Excellent Customer Support, Customer Satisfaction, and Customer Service skills
• Strong Communication skills both verbal and written
• Ability to handle Customer complaints and issues with empathy and problem-solving skills
• Sales skills with an ability to up-sell and cross-sell our products
• Experience in a similar role would be preferred
• A Bachelor's degree or diploma in any discipline
• Proficiency in MS Office and CRM software