Receptionist

Roles and Responsibilities of a Hospital Receptionist:

Welcoming Patients:

• Greet patients and visitors warmly.
• Provide directions or assistance to the appropriate departments or staff.

Appointment Management:

• Schedule, confirm, and reschedule appointments.
• Manage the doctor's calendar and handle overbooking or cancellations.

Patient Registration:

• Collect and verify patient information such as personal details, medical history, and insurance details.
• Ensure accurate data entry into the hospital's system.

Answering Inquiries:

• Respond to phone calls and emails regarding appointments, services, or general hospital information.
• Address patient concerns or direct them to the relevant staff for resolution.

Billing and Payments:

• Handle payments, issue receipts, and manage billing inquiries.
• Coordinate with the accounts department for accurate billing.

Maintaining Records:

• Ensure proper documentation and secure storage of patient files and medical records.
• Update records as needed for accuracy and compliance.

Coordination with Departments:

• Liaise with doctors, nurses, and other departments to facilitate smooth patient care.
• Communicate updates or emergencies promptly.

Ensuring a Clean and Organized Reception Area:

• Keep the reception area tidy and welcoming.
• Manage the availability of informational materials or forms for patients.

Adherence to Policies and Confidentiality:

• Follow hospital policies and protocols.
• Maintain patient confidentiality in compliance with legal and ethical standards.

Handling Emergencies:

• Respond efficiently to emergency situations by contacting the appropriate medical staff or services.
• Provide clear instructions to patients or visitors during emergencies.

Customer Service:

• Address patient complaints or feedback professionally and escalate when necessary.
• Strive to create a positive experience for all visitors.

Technical Proficiency:

• Operate hospital management software and office equipment such as computers, telephones, and fax machines.
• Troubleshoot minor technical issues or report them to IT.