Java Application Support Engineer - Splunk (9-17 yrs)

Position : Java Application Support

Experience : 9+ Years

Location : Noida(Hybrid)

Shift Timings : 7:30 PM- 3:30 AM

Roles & Responsibilities :

Job Description :

- To manage complex customer projects from design and development to production with end to end delivery responsibility; ensuring delivery excellence and customer delight.

- Coordinate with internal teams to create customer plans including specific responsibilities of each team, release schedule, program milestones and deliverables, terms of acceptance, etc.

- Develop strong and trusted relationships with customers through timely and accurate communications.

- Work closely with customers in understanding project requirements and issues for successfully implementing business projects.

- Inform customers on business execution processes, marketing/sales procedures, etc.

- Facilitate meetings, calls, follow-ups and other communications with clients and management throughout the business project development and implementation stages.

- Coordinate, execute, track and deliver various customer projects from initiation through completion.

- Interface and engage with customers at a strategic level, ensuring that not only the current project requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.

- Analyze project metrics to determine project developments and success factors.

AWS application support :

- Troubleshooting experience supporting applications hosted in AWS on EKS and EC2.

Java Application Support :

- Advanced Java application troubleshooting including thread and heap analysis.

- Understanding complex multi-application environments, which interact in a firewalled environment.

Splunk :

- Splunk log analysis for application troubleshooting.

- Must be able to develop ad hoc queries on the fly to pinpoint application issues.

- Needs to be able to articulate search parameters and commands.

Java Application / Database interaction and troubleshooting :

- Comprehensive understanding of Application to Database interaction and troubleshooting.

- This would include Oracle and Mongo databases. Areas of understanding like JDBC connection utilization and troubleshooting, connection pool/query/cache optimization, ability to analyze DB reports like AWR and make recommendations.

Automation :

- Experience creating and maintaining automated pipelines with tools like Gitlab and Jenk