Java Application Support Engineer (9-16 yrs)

Roles & Responsibilities :

- To manage complex customer projects from design and development to production with end to end delivery responsibility; ensuring delivery excellence and customer delight.

- Coordinate with internal teams to create customer plans including specific responsibilities of each team, release schedule, program milestones and deliverables, terms of acceptance, etc.

- Develop strong and trusted relationships with customers through timely and accurate communications.

- Work closely with customers in understanding project requirements and issues for successfully implementing business projects.

- Inform customers on business execution processes, marketing/sales procedures, etc.

- Facilitate meetings, calls, follow-ups and other communications with clients and management throughout the business project development and implementation stages.

- Coordinate, execute, track and deliver various customer projects from initiation through completion.

- Interface and engage with customers at a strategic level, ensuring that not only the current project requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.

- Analyze project metrics to determine project developments and success factors.

Job Description :

AWS application support : Troubleshooting experience supporting applications hosted in AWS on EKS and EC2.

Java Application Support :

- Advanced Java application troubleshooting including thread and heap analysis.

- Understanding complex multi-application environments, which interact in a firewalled environment.

Splunk :

- Splunk log analysis for application troubleshooting.

- Must be able to develop adhoc queries on the fly to pinpoint application issues.

- Needs to be able to articulate search parameters and commands.

Please note : simple usage of prewritten queries and dashboards is not sufficient. This is not Splunk administration like rolling out agents or administering Splunk.

Java Application / Database interaction and troubleshooting :

- Comprehensive understanding of Application to Database interaction and troubleshooting.

- This would include Oracle and Mongo databases.

- Areas of understanding like JDBC connection utilization and troubleshooting, connection pool/query/cache optimization, ability to analyze DB reports like AWR and make recommendations.

Automation :

- Experience creating and maintaining automated pipelines with tools like Gitlab and Jenkins