Lead Support Engineer (7-10 yrs)

Designation : Lead Engineer - Support

Experience : 7-10 Years

Education : Graduation/Engineering/Masters

Location: Bangalore

Responsibilities :

- Leading customer support, contributing to success of ML based SaaS product implementation

- Will need to gain in-depth knowledge of the product (Demand forecasting, Demand Sensing, Order recommendations), technical details, data model, functionalities and features.

- Handling front office, dealing with customer and delivery team queries, understanding and troubleshooting problems, working with engineering teams.

- Owning SLAs, prioritization.

- Handling delegation of work to team members, grooming them

- Owning the external facing communication, regular status updates of support activities.

- Checking of various types of logs from Application servers, Kubernetes, RabbitMQ, DB tables etc.

- Will need to perform ETL Operations, ETL performance tuning.

- The role will require good knowledge of client-server / web applications, databases.

- Implement best practices

- Will need to work effectively with other cross functional teams and share best practices

- Will need to work closely with Team Members, Team Leads, including Business Analysts, and Quality Assurance, and Project Manager.

Mandatory Requirements :

Relevant hands-on experience in support of client server applications and databases SQL & DB

Programming :

- In-depth knowledge of T-SQL / PL-SQL Programming

- Should have good SQL query writing and debugging experience

- Knowledge in creating various database objects - Stored Procedures, User Defined Functions, Views, indexes

Client-server / Web applications :

- Hands on exposure in dealing with client-server applications & technologies (e.g. Tomcat, Microservices)

- Log files debugging, cloud technologies

- Need ETL performance handling experience using MS - SSIS, Snaplogic, any standard ETL Tool and strong in handling large volume of data extraction and loading (500GB to 5TB)

- Should have above average skills in ETL, ETL performance tuning as well as above average skills in fine tuning complex queries of analytical Database/ Warehouse

- Working knowledge on Windows and Linux environments

- Exposure to basic Linux commands and fundamentals

- Should have worked on projects hosted on AWS / Azure Cloud

- Hands-on experience working in a 'Support' structure

- Experience in real-time 'Support' projects

- Extensive Debugging/Troubleshooting Skills

- Excellent Communication Skills as the Role involves extensive Client Interaction