Support Engineer - Troubleshooting (5-7 yrs)

We are seeking a Support Engineer with 5+ years of experience to Join our team and provide expert Tier 3 support for SharePoint, PowerApps, and Microsoft Teams.

Also engage in complex troubleshooting, incident resolution, and optimization of these Microsoft 365 technologies.

About thinkbridge :

- thinkbridge is how growth-stage companies can finally turn into tech disruptors.

- They get a new way there - with world-class technology strategy, development, maintenance, and data science all in one place.

- But solving technology problems like these involves a lot more than code.

- That's why we encourage think'ers to spend 80% of their time thinking through solutions and 20% coding them.

- With an average client tenure of 4+ years, you won't be hopping from project to project here - unless you want to.

- So, you really can get to know your clients and understand their challenges on a deeper level.

- At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning.

- Or even transition to a completely different role in the organization.

- It's all about challenging yourself while you challenge small thinking.

Thinkbridge is a place where you can :

- Think bigger - because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.

- Move faster - because you'll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.

- Go further - because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.

- Thinkbridge.there's a new way there.

What is expected of you?

As part of the job, you will be required to :

- Respond to and resolve complex issues in SharePoint Online/On-Prem, PowerApps, and Microsoft Teams.

- Investigate service outages, performance issues, and integration problems using diagnostic tools.

- Conduct deep troubleshooting with logs and analytics to find root causes.

- Collaborate with Microsoft Support for swift issue resolution.

- Administer SharePoint, focusing on site collections, permissions, and workflows.

- Support PowerApps, including app performance tuning and security configuration.

- Manage Teams issues, from call quality to governance and compliance.

- Document and maintain records of incidents and solutions for future reference.

- Participate in post-mortem reviews to improve service delivery.

- Work with IT teams and stakeholders to enhance user experience.

- Provide timely updates during incident resolution processes.

- If your beliefs resonate with these, you are looking at the right place!.

- Accountability - Finish what you started.

- Communication - Context-aware, pro-active and clean communication.

- Outcome - High throughput.

- Quality - High-quality work and consistency.

- Ownership - Go beyond.

Requirements :

Must-Have :

- 5+ years experience in technical support for Microsoft 365.

- Bachelor's degree in Computer Science or related field.

- Expert in SharePoint, PowerApps, and Microsoft Teams.

- Proficient in PowerShell scripting for Microsoft 365.

- Strong knowledge of Microsoft 365 security and compliance.

Our Flagship Policies and Benefits : Remote First.

Working hours : 10.30 PM IST -7 : 30 PM IST.

- No loss of pay for pre-approved leaves.

- Family Insurance.

- Renewable Contract.

Exp : 5-7 Years