ServiceNow Developer - ITSM/CMDB/ITOM Modules (8-12 yrs)

Job Title : ServiceNow Developer

Location : Remote (Virtual interview process)

Immediate Joiner : 15 days' notice period or less

Mandatory Skills :

- ServiceNow experience8+Years (Relavant 6+ years)

- Expertise in ITSM (Information Technology Service Management)

- Exposure to various Integrations (with different systems and services)

- Discovery experience (ServiceNow Discovery module)

- Strong understanding of ITOM (IT Operations Management)

- Hands-on experience with CMDB (Configuration Management Database)

- Proficient in ServiceNow Scripting (e.g., Business Rules, Script Includes, UI Scripts)

- Experience in Dashboard and Report creation on ServiceNow

- CSDM (Common Service Data Model) knowledge

- Asset Management experience (asset tracking and management within ServiceNow)

- Experience with SQL (querying databases for ServiceNow integrations)

- Familiarity with Service Portal (creating and managing ServiceNow service portals)

- Proficiency in Performance Analytics (ServiceNow Performance Analytics tools and dashboards)

Responsibilities :

- Develop, configure, and customize ServiceNow applications and modules, ensuring alignment with business requirements.

- Implement and manage ITSM processes, ensuring efficient service management and incident resolution.

- Design and develop integrations with other systems and platforms, ensuring seamless data flow.

- Configure and optimize Discovery tools to map IT infrastructure and services.

- Work with ITOM to optimize IT operations and enhance monitoring, event management, and automated processes.

- Maintain and improve CMDB to ensure accurate configuration management of assets and services.

- Write, test, and maintain ServiceNow scripts for automation and functionality enhancement.

- Create and manage dashboards and reports for performance tracking, service management, and operational metrics.

- Implement and maintain CSDM for accurate service modeling and event management integration.

- Manage Asset Management functions, ensuring accurate tracking and reporting of IT assets.

- Perform SQL queries to support integration, reporting, and troubleshooting efforts.

- Develop and maintain Service Portals to provide a user-friendly interface for service requests.

- Leverage Performance Analytics tools to analyze and improve service performance.

Qualifications :

- Minimum 8+ years of overall Information Technology experience.

- At least 6+ years of hands-on experience with ServiceNow development and implementation.

- Solid understanding and experience in key ServiceNow modules, including ITSM, ITOM, Discovery, CMDB, and Asset Management.

- Strong ServiceNow scripting knowledge and experience with integration solutions.

- Familiarity with SQL and database queries for ServiceNow applications.

- Previous experience with Performance Analytics and creating custom reports and dashboards in ServiceNow.

- Ability to work independently in a remote environment and collaborate effectively with cross-functional teams.

- Immediate joiner with a maximum 15-day notice period.

If you're an experienced ServiceNow Developer with the skills and experience mentioned above and are looking for a remote opportunity, we encourage you to apply. This is a fantastic chance to work on innovative projects and make a real impact in a flexible work environment.