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CoreLogic

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3.9

based on 26 Reviews

36 CoreLogic Jobs

Production Support Engineer

CoreLogic

3.9

based on 26 Reviews

1-4 years

Noida

1 vacancy

Production Support Engineer

CoreLogic

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics SQL Automation Testing Social Media Marketing Linux Administration Incident Management

+ 4 more

Job Description

Job Description:

In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of CoreLogic with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in CoreLogics Product Development capabilities, focusing on creating and delivering innovative solutions for the Property & Casualty (P&C) Insurance and Property Restoration industries.

While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the CoreLogic family, sharing the same commitment to innovation, quality, and client success.

When you join Next Gear India Private Limited, you become part of the global CoreLogic team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights.

Job Responsibilities

We are seeking a skilled Production Support Engineer to manage the day-to-day operations and performance of multiple critical applications in a dynamic, high-demand environment. The ideal candidate will have hands-on experience with SQL databases, cloud platforms, and a range of other enterprise applications, combined with problem-solving skills and the ability to troubleshoot and resolve issues with minimal escalation.

Job Description

Maintain Production Support Processes and SLAs : Document production support processes that encompass the full lifecycle of a delivery request through to the development team and a production release. Support defined SLAs based on severity and work with DevOps and Engineering to meet those SLAs.
System and Application Deployments: Plan and execute application and database deployments following established processes with adherence to Corporate Change Management standards.
Incident Management : Participate in the troubleshooting, and resolution of production issues in real time with timely communication to affected parties. Ensure that incidents are logged, tracked, and escalated as necessary .
Monitoring & Alerting : Implement and optimize monitoring tools to proactively detect issues and ensure the health and performance of production environments.
System Stability & Performance : Work closely with the development, infrastructure, and operations teams to ensure the stability and scalability of production systems. Recommend and implement improvements to increase system reliability.
Root Cause Analysis (RCA) : Contribute to post-incident reviews, drive root cause analysis efforts, and ensure that lessons learned are shared across teams.
Continuous Improvement : Engage in continuous improvement efforts by identifying gaps in the support process and implementing best practices. Optimize incident response times and overall system performance.
Collaboration with Stakeholders : E ngag e with business stakeholders, product owners, and other cross-functional teams to ensure effective communication and resolution.
Knowledge Management : Maintain and update documentation for support procedures, system configurations, and incident management. Create knowledge-based articles and ensure the team is well-trained on new systems and procedures.
On-Call Rotation : Participate in on-call rotation for critical incidents, ensuring that production environments are supported 24/7 /365 .

Job Qualifications:

Required Skills & Qualifications:

Bachelor s degree in computer science, Information Technology, or a related field.
2 + years of experience in production support, system administration, or related technical roles with a focus on cloud-based systems management (GCP and Azure)
Proven experience in a production support or IT operation team .
K nowledge of incident management, system monitoring, and troubleshooting methodologies.
U nderstanding of production systems, system architectures, and distributed systems.
Hands-on experience with monitoring tools .
Familiarity with scripting languages (e.g., Python, Shell) for automation and troubleshooting.
Solid communication and interpersonal skills to engage with stakeholders.
Ability to work under pressure and manage incidents in a fast-paced production environment.
Proficiency in Windows/ Linux/Unix environments and system administration.
Familiarity with CI/CD pipelines and tools (e.g., Jenkins, Git Hub ).
Hands-on experience with .NET Core, .NET Framework, Apache, IIS, PowerShell, and Python for application support.
Ability to query SQL databases for application troubleshooting, reporting and deployments.
Additional technologies: JIRA, Confluence, Pager Duty, Uptrends, Teams, O365