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Technical Analyst - Customer Support
Coperion Ideal
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- The purpose of the role is to provide support to the service engineers in machine problem and installation. Ensure all technical support to the field.
- Provide support to field service engineer for breakdown calls, machine problem, feature-option working procedure, software downloading, processing problem, troubleshooting, installation etc.
- Coordination with design for special feature requirement, software modification, feature modification, mechanical-hydraulic modification through ERN (Engineering Request Note)
- Provide field support for machine installation for Injection molding
- Provide Shop floor support for run off of machines at time of heavy work load in production
- Support mold trial of Injection molding machine to support Sales Team
- Provide on-site support for installation or trouble shooting as & when required.
- Field Support & Co-ordination for Tools & Manpower from shopfloor for special job
- FSL support & training to engineers , Field Issue Monitoring, Co-ordination & Resolution through support from Design, Assembly & Quality.
- History Folder & Machine Data Maintenance.
- Preparation of Management reports related Customer Support, MIS data.
- Personally handle key customer.
- Technical & Application Support to Sales, Sales Support & Field Service Team
- Communication with Vendor for trouble shooting, part failure & support for customer site visit of vender person. ( For all drive, motor, all control, pump, hydro motor etc)
- Field Feedback to Internal Departments like Design, Assembly & Quality for Reliability Improvement on need base.
- Monitor & Feedback for Installation & Plug & Play to Run-off Team.
- Mold trial for customer & sales support
- Exhibition handling to support sales.
- New product development validation support to design on need base at field.
- Technical support / part no. support to spare team to increase Aftermarket business.
- GEMBA flash generation & related filed feedback for Quality.
- RCA status, follow up & share to region.
- Quality/Design related issues Detail preparation & horizontally deployment action in filed. TSB release & closed monitoring till complete.
- High value part FR follow up on need base to support spares & Quality team.
- Participate in CFT for to resolve Quality issues.
Team:
This role shall be part of the Customer support Department based at Ahmedabad.
Basic Qualifications:
Completed full time Diploma/B. Tech in Electrical / Electronic with IMM Servicing / Run-off/Maintenance Experience of 4-5 years.
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
Within country
Day Shift
Coperion Ideal Benefits
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