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Technical Analyst Customer Support
Hillenbrand
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
Position Summary:
The purpose of the role is to provide support to the service engineers in machine problem and installation. Ensure all technical support to the field.
Work You ll Do:
- Provide support to field service engineer for breakdown calls, machine problem, feature-option working procedure, software downloading, processing problem, troubleshooting, installation etc.
- Coordination with design for special feature requirement, software modification, feature modification, mechanical-hydraulic modification through ERN (Engineering Request Note)
- Provide field support for machine installation for Injection molding
- Provide Shop floor support for run off of machines at time of heavy work load in production
- Support mold trial of Injection molding machine to support Sales Team
- Provide on-site support for installation or trouble shooting as when required.
- Field Support Co-ordination for Tools Manpower from shopfloor for special job
- FSL support training to engineers , Field Issue Monitoring, Co-ordination Resolution through support from Design, Assembly Quality.
- History Folder Machine Data Maintenance.
- Preparation of Management reports related Customer Support, MIS data.
- Personally handle key customer.
- Technical Application Support to Sales, Sales Support Field Service Team
- Communication with Vendor for trouble shooting, part failure support for customer site visit of vender person. ( For all drive, motor, all control, pump, hydro motor etc)
- Field Feedback to Internal Departments like Design, Assembly Quality for Reliability Improvement on need base.
- Monitor Feedback for Installation Plug Play to Run-off Team.
- Mold trial for customer sales support
- Exhibition handling to support sales.
- New product development validation support to design on need base at field.
- Technical support / part no. support to spare team to increase Aftermarket business.
- GEMBA flash generation related filed feedback for Quality.
- RCA status, follow up share to region.
- Quality/Design related issues Detail preparation horizontally deployment action in filed. TSB release closed monitoring till complete.
- High value part FR follow up on need base to support spares Quality team.
- Participate in CFT for to resolve Quality issues.
Team:
This role shall be part of the Customer support Department based at Ahmedabad.
Basic Qualifications:
Completed full time Diploma/B. Tech in Electrical / Electronic with IMM Servicing / Run-off/Maintenance Experience of 4-5 years.
Who we are:
Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating ( MRO ) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is an Operating Company of Hillenbrand.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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