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Engineer Workforce Productivity - Office 365 Suite
Copeland
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Administration for M365 collaboration services
- Provide day-to-day administration and Level 3 support of M365 suite
- Work cross-functionally within IT and organizational/external partners to implement and maintain collaboration services to meet enterprise objectives
- L3 escalations / Incident management, Major Incident participation and resolution, including root cause analysis and problem report, within defined Service Level Agreement durations
- Monitor health and performance of M365 services and apps
- Work with Microsoft and other vendors to track outages to vendor SLAs and to facilitate timely service desk and user communications
- Create and execute monitoring, reporting and automation tools, including Powershell and Graph scripts where appropriate, to proactively identify issues and implement improvements to ensure optimal performance and availability
- Manage lifecycle of sites, teams, mailboxes etc
- Implement new features and updates to M365 services and apps
- Ensure team, department and organizational policies and procedures are adhered to including technical change management
- Conduct security assessments and implement identified measures to protect users and data
- Ensure that Workforce Productivity tools adhere to security standards and compliance regulations
- Work with Information Security team as needed, to prioritize security
- Build technical documentations including M365 configuration, support/troubleshooting procedures, best practices, security guidelines
- Build user product documentation and training content for efficient and appropriate use of productivity tools
- Provide additional support and guidance to users as needed
- This includes explaining products, features, issues and ideas in a clear and concise fashion to non-technical users
- Stay current with the latest M365 roadmap, updates and best practices
- This includes participating in relevant professional development activities
- Mentorship and knowledgesharing with other team members as may be needed
- Work in rotated shifts, for the team to provide for 24x7 support
Employment Type: Full Time, Permanent
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People are getting interviews at Copeland through
People are getting interviews through
(based on 13 Copeland interviews)
Campus Placement
Company Website
Job Portal
Referral
Recruitment Consultant
23%
23%
23%
15%
8%
8% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Copeland are saying
Rating based on 1 Engineer
review
Anonymous · SCM & Logistics
in Satara
Likes
Great culture! And everyone is friendly even the elder ones.
Dislikes
Skill development is okayish
Read 1 reviewEngineer salary at Copeland
reported by
26
employees
with 1-9
years exp.
₹4
L/yr - ₹9.7
L/yr
18%
more
than the average Engineer Salary in India
View more details
What Copeland employees are saying about work life
based on 265 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Copeland Benefits
View more benefits
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