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Vertiv

Compare

4.0

based on 769 Reviews

1 Vertiv Coordinator Job

Tier 2 Coordinator

Vertiv Group Corp

4.0

based on 769 Reviews

5-8 years

Pune

1 vacancy

Tier 2 Coordinator

Vertiv

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Analytical Chemistry Product Support Troubleshooting Continuous Improvement Resource Allocation

+ 1 more

Job Description

Tier 2 Coordinator

RESPONSIBILITIES

Technical Support
- Provide Technical Assistance
- Self-deploy for on-site Technical Assistance as required with minimal supervision
- Model and enforce Vertiv safety and security guidelines at all times
- Lead customer meetings as directed
- Lead root cause investigations
- Proactively identify possible future issues and coordinate with the appropriate departments to reduce and/or remove impact
Sustaining
- Lead development of software-related documentation
- Provide support and documentation to SWE s, internal and external customers.
- Document and submit enhancements as collected from internal/external customers
Projects
- Participate in review, Alpha/Beta testing, UAT and validation of solutions for Remote Monitoring solutions
- Participate in customer trials
- Participate in development of departmental procedures/guidelines
- Participate in development and validation of procedures for monitoring offerings
- Participate in DRB and Stakeholder meetings
- Create and deliver training content as assigned
Administration
- Document cases for tracking and reporting purposes
- Manage intercompany relationships and processes for product support and development.
- Work with the Remote Monitoring Support leadership to define and develop methods and procedures. Institute best practices and ensure the procedures are enforced.
- Work closely with the Remote Monitoring and Life Services Manager to ensure understanding and communication of the scope, schedule, and resource allocation.
- Monitor team schedules and ensure coordination of activities on the critical path. Must have ability to communicate effectively, including conducting effective meetings and presentations.
- Comply with all necessary policies/guidelines regarding the general business activity.
- Maintain the communication conduit with upper management to ensure coordination with peers on all activities.
Continuous Improvement
- Ability to quickly learn new technologies and tools and apply this knowledge to products, processes and customer environments.
- Multi-task in a fast paced environment and successfully achieve deadlines as required
- Attend new product and self-development training classes.
- Stay familiar with new products/environments that may affect product operation to include new revisions, updates, upgrades, etc.

Other duties or projects as assigned.

QUALIFICATIONS

Minimum Qualifications: (education, experience level, knowledge, skills, certifications).

NOTE: Polytechnic/Computer Science/Telecommunications or similar education or experience in relevant field - preferred
Experience in the following areas:
- Interacting with customers in a technical role
- Working directly with hardware and/or software systems in data center or other high-availability environments
  - Minimum two years equivalent industry experience in one or more of the following:
  - BAS/BMS systems
  - Electronic Monitoring systems
  - Protocols and integration
  - Computer based networks
  - Basic Database Knowledge
  - Basic Software Knowledge
  - Technical support
Minimum two years experience interacting with customers in a support role required, technical support experience preferred
Experience working with interdepartmental teams to resolve end-user problems
Minimum two years experience in Monitoring or BMS/BAS systems required
Excellent technical knowledge of Vertiv Monitoring products and services or similar monitoring systems is good to have
Effective troubleshooting skills and resolution documentation
Knowledge of Operating Systems, Software Architecture, Software dependencies, API s.
Proficient in Office 365
Firm understanding of Data Communications Processes, including:
- Network devices
- LANs, WANS
- VPNs, RDP.
Understanding of key protocols: Modbus, RS232, RS422, RS485, ARCnet, and BACnet, SNMP and other network protocols.
Understanding of SQL languages
Basic understanding of built-in browser troubleshooting tools
Excellent grasp of English both written and spoken
Excellent writing and verbal communication skills
Excellent organizational and time management skills
Strong analytical and problem-solving abilities
Possess a positive attitude and flexibility in a rapidly changing environment
Ability to manage multiple projects/issues simultaneously
Properly interact with all levels in the organization, and with the customer
Conscientious, accurate, detail oriented, and self-motivated
Ability to work without direct supervision

POSITIONS ELIGIBILITY REQUIREMENTS (travel, location, etc.)

Reactive, fast paced environment
Professional office environment
On-call availability through a national paging/cellular system using a scheduled rotation
Maximum of 10% domestic and international travel as required
Flexible schedule (Weekends, evenings, holidays)
Available for travel in event of emergencies