Benefits Operations Specialist

Summary

This position is essential in supporting the U.S. benefits and total rewards operations, focusing on ensuring seamless and efficient processes. The role involves maintaining data accuracy, providing valuable support to team members, and contributing to broader HR initiatives. Success in this role requires strong attention to detail, a service-oriented mindset, and would require aligning work hours with U.S. business operations.

Required Qualifications

• Associates degree or equivalent
• Prior experience in accounting or HR; 1+ years of U.S. benefits processing experience
• Fluency in the English language (verbal/written)
• Exceptional aptitude for accuracy and timeliness
• Interpersonal effectiveness, especially relationship and team building
• Microsoft Excel proficiency
• High level of skill in handling sensitive and confidential situations/information with the demonstrated ability to maintain strict confidentiality
• Ability to take ownership of work and look for ways to improve and streamline processes
• Eagerness in solving day-to-day operational issues of varied scope and complexity
• Strong customer service skills
• Ability to work US standard work schedule when needed
• Flexible, dependable and able to meet deadlines regardless of schedule

Desired/Preferred Qualifications

• Bachelor s degree or equivalent in Business, Accounting or HR
• Knowledge of U.S. benefits regulations and compliance
• Knowledge of ADP products
• Proficient in Microsoft Office Suite, including PowerPoint

• Ability to work with short deadlines; able to handle sensitive matters requiring discretion and confidentiality
• Ability to work effectively in a team environment
• Strong technology skills, especially with Microsoft Office Suite (e.g., Outlook, Word, Excel and PowerPoint)
• Good interpersonal skills and the demonstrated ability to influence and partner across all levels of the company

Essential Functions

• Administratively supports benefits enrollment and ongoing administration
• Assists in the administration of various benefit programs, such as life and disability, medical, dental, vision, HSA, FSA, and 401(k) plans, including invoice reconciliation and report administration
• Administrative support of collecting and validating benefits enrollment verification
• Liaises with benefits plan vendors and third-party administrators
• Coordinates benefits processing, including but not limited to enrollments, COBRA, terminations, changes
• Enters and maintains employee information within the HRIS system as well as generates reports for analysis
• Conducts routine data audits to ensure integrity of data
• Assists in the administration of ACA reporting